Administrative Assistant Job at Institute of Inspection , Cleaning and Restorati

SummaryPerform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing and creating reports.BenefitsSupplemental HealthPTOPaid HolidayMatching 401KOT AvailablePrimary Roles and Responsibilities1 Phones/Scheduling Answer Phones, provide first-rate customer service, and maintain daily work order.Schedule coordination.Manage work-in-progress (WIP) board2 Job File Management Complete FNOL documentationPrepare job paperwork for Crew/Estimator.Prepare work ordersCreate and complete estimates.Job file documentation managementJob file communication with Management and TechniciansConfirm subcontractor activityPerform job completions (i.e., Uploads & Final Submissions)3 Office Administration Maintain and organize file systemMaintain company calendar/scheduleAssist in Communicating with Clients and Insurance AdjustersReview and route BulletinsMaintain company dispatchMaintain proper on-hand delivery of office and general suppliesAssist with outgoing and incoming mail, e-mail, and faxesMaintain National Accounts Program Agreement (NAPA) green statusMaintain compliant Third-Party Program StatusMaintain Franchise specific compliance documentationAssist in billing customers for serviceAssist with accounts receivableAssist with AR meetings - when neededAssist as needed with new hire questionsPerform computer back-ups and tests of back-upsComplete personal daily work orderOther things as requestedNecessary Experience and Skill Set Office Experience is a plusFirst-rate customer service track recordEffective written and oral communicationMath skillsCritical thinking and problem-solving skillsTeam PlayerFormal Education/Training Familiar with Microsoft OfficePhysical and Work Environment RequirementsThis is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Normal Working Hours, Additional Working Hours, and Travel RequirementsThis is a full-time position, working 8:00 a.m.-5:00 p.m., Monday-Friday, 40 hours per week. Also additional after hour emergency AOA phone calls. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.Compensation: $18.00 - $20.00 per hourPicture yourself here fulfilling your potentialAt SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.