Wenzel Financial Services/LPL Financial is hiring: Financial Administrative Assi

Position Overview

The Administrative Assistant is responsible for preparing, reviewing and submitting new business and additional client requests.   This role will partner with the operational function of the business, including day-to-day administrative responsibilities.  If you are an experienced Financial Advisor Assistant who wishes to work in a friendly, fast-paced financial services firm where you can make an immediate contribution, then do not miss this great opportunity! Opportunities exist if your lack of experience is offset with charisma, strong organization skills and great people skills.  This position is responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, and preparing required forms and documents. The Financial Advisor Assistant will be primarily responsible for supporting the company’s owner/financial advisor, but will also provide support to the entire financial advisor team, when necessary.  

Key Responsibilities and Essential Functions:

·        Interact with clients, answer and process basic requests and inquiries, in a timely manner.   Serve as primary point of contact for financial advisors and clients including but not limited to, scheduling meetings, preparing presentations and other materials for client meetings,  and coordinating meeting follow-up.

·        Manage the processing of all new business and client maintenance requests.

·        Maintain accurate client and vendor data in the client relationship management (CRM) database and reporting systems.

·        Cultivate strong advisor, client, and vendor relationships to ensure prompt and consistent delivery of excellent customer service.

·        Organize and coordinate office administration and procedures, to ensure organizational effectiveness and efficiently keep the business operating smoothly on a day-to-day basis.

·        Commit to continuous education and professional development to remain current in industry best practices and compliance rules and regulations.

·        Assist in special projects and duties assigned within functional knowledge.

·        Perform functions for the office including maintaining paper and electronic files, preparing recurring and ad hoc correspondence, running reports, answering telephones, managing the calendar of the owner, copying materials.

• Management of current practice reporting tool, Redtail CRM, ensuring client data is complete and accurate

·        Look for, recommend and implement new client experience strategies and processes

·        Contact home office and product sponsors to resolve errors, as needed.

• Assist with other duties and partner-approved projects, research requests and operational follow-up items, as assigned
• The company reserves the right to add or change duties at any time

The ideal candidate:

·        1+ years of customer service or administrative support experience, preferred.

·        Proficiency with Microsoft Office Suite, required.

·        Financial services industry, preferred.

·        Experience with Annuity/Variable Annuity documents and accounts, preferred.

·        Familiarity with a customer relationship management (CRM) platform Redtail, preferred.

·        Ability to work effectively both as part of a team and independently with minimal supervision.

·        Strong verbal and written communication skills.

·        Personable, approachable, with a positive attitude in providing service excellence.

·        Excellent problem solving, time management, attention to detail and prioritization skills.

·        Ability to maintain confidentiality, exercise discretion, make solid judgements and act with integrity, professionalism and empathy.

·        Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

·        Strong time management skills: ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions

·        Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; Final job offer is dependent on successful completion and approval by the broker/dealer firm