Hosner Carpet One ProSource Akron and Canton is hiring: RETAIL SALESPERSON in Ca
Hosner Carpet One ProSource Akron and Canton, Canton, OH, US
Job Description
JOB SUMMARY
Sells products or services to clients
Provides customer service and resolves issues by offering solutions, explanations and options
GENERAL ACCOUNTABILITIES
Projects a warm, inviting and trustworthy image on the phone.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
Prepares quotes and answers customer inquiries.
Provides customers' information about products or services
Researches new product requests and writes orders.
Totals price and tax on merchandise purchased by customer to determine bill.
Process financing applications
Accepts payment through financing application and documentation, check, credit card or cash.
Serves as a liaison between clients, scheduling and warehouse departments.
Tracks and prepares reports on daily, weekly and monthly leads and sales.
Identifies and prioritizes problems and issues related to service area.
Maintains close contact with customer to give updates on order progress
Refers unresolved customer issues to designated departments for further investigation.
Keeps records of customer interactions, recording details of inquiries, or comments, as well as actions taken through clear documentation.
Answers customer's questions concerning location, price, and use of merchandise.
*The company reserves the right to add or change duties at any time
JOB QUALIFICATIONS
Education: High school diploma or equivalent
Experience: 1-2 years of related experience or equivalent combination of education and experience
SKILLS
Strong verbal and written communication
Excellent customer service and presentation skills
Critical thinking
Active listening
Negotiation
Persuasion
Basic computer skills (i.e., Word, Excel) with general knowledge of technology and the Internet