Retail Trainer Job at INB National Association in Springfield

Description:

Position Summary and Functions:

Join our vibrant team as a Retail Trainer and embark on a thrilling journey in the heart of Retail Banking! As the torchbearer of our mission to employ exceptional individuals and deliver unparalleled service, you'll be the catalyst for shaping the future of financial decision-makers.

Imagine a role where every day you empower new talents with the foundational skills to thrive in both transactional and relationship-centric environments. As the Retail Trainer, you'll:

Enthusiastically articulate and promote the bank's mission, vision, core values, and long-term objectives.

Seek input and work closely with Retail Leadership and all applicable Subject Matter Experts to deliver and evaluate training. This training should include consultative sales (needs-based customer profiling), customer service, banking fundamentals, product knowledge, skill development, cross-training, new hire training, refresher courses, fraud recognition, and customer service focused soft skills.

Coordinate, implement, and administer training for new and existing relationship bankers and tellers to provide continuous growth and development. Training will encompass overall banking knowledge, product knowledge, system applications, consultative selling, fraud detection, procedures, regulations, and compliance.

Report progress of employees during training period to appropriate management

Challenge the status quo as it relates to traditional outdated processes and customer sourcing methods, champion change, and influence others to change with a continuous focus on internal improvement, promoting an enhanced customer experience, and offering innovative suggestions to management.

Problem solve and determine root cause of training and development issues which will ultimately lead to effective solutions for performance gaps.

Keep current with INB’s policies and procedures and maintain knowledge of bank programs and guidelines to support training needs.

Foster relationships and promote activities consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Provide in-branch/department support when not facilitating or supporting training programs.

Requirements:

Required Skills & Competencies:

Deep understanding of Retail banking procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives.

Excellent written, verbal, and communication skills for development and facilitation of training and mentoring with the ability to adapt to varying styles of learning.

Strong attention to detail, time management, and project management skills to be able to work independently and handle multiple priorities.

Ability to learn and use banking industry terminology appropriately.

Ability to remain flexible and adaptable in a rapid and changing environment and ability to work in various locations throughout our branch network.

A good workplace attendance record.

Ability to build rapport and relationships across business lines to achieve team success.

Ability to keep a high level of confidentiality and integrity and appropriately handle sensitive information.

Proficient in Microsoft programs. Comfortable adopting new technology and systems.

Additional Requirements:

Minimum of 2 years of experience in a financial institution having performed as a teller, relationship banker, or assistant manager is preferred or a minimum of 2 years of experience in a field that provides the required knowledge, skills, competencies, and abilities with a demonstrated record of the ability to learn new systems quickly and mentor others on these systems in short order.

Are you ready to make a difference and contribute to the ongoing success of INB? Apply now and be a driving force in transforming the way we approach training, ensuring an enhanced customer experience, and fostering a culture of innovation and excellence!

SCHEDULE: Monday thru Friday, Saturday rotation

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf