Sales Associate - Retail Job at The Clothing Cove in Milford

Retail Sales Associate Job Summary

We are seeking an energetic, dependable retail sales associate to join our team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making a wow experience for each customer. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Retail Sales Associate Duties and Responsibilities

• Welcome and greet customers as they enter the store
• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge, including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up for loyalty rewards
• Process purchases, returns, and exchanges
• Handle customer complaints in a calm and professional manner
• Report anything unusual or any major incidents to management
• Help organize back stock and perform inventory counts
• Organize and replenish front stock and help merchandise store
• Attend once a month product knowledge and training staff meetings
• Maintain a clean and tidy work and retail space
• Be enthusiastic and informative about all products
• Help create a positive environment for customers to shop and buy
• Take direction from and report to assigned supervisor
• Work as a team to achieve sales goals

Retail Sales Associate Requirements and Qualifications

• High school diploma or GED equivalent preferred
• Previous retail, sales and/or hospitality experience a major plus
• Computer literate; familiarity using POS systems
• Extremely personable, positive, and approachable
• Fantastic customer service skills
• Comfortable standing for long periods of time; can lift up to 20 pounds
• Able to work various shifts, including weekends and holidays