Senior Retail Clerk Job at Community Hospice in Oakdale

REPORTS TO: Store Manager and Assistant Store Manager

SUMMARY: Responsible for assisting in the successful operation of the thrift stores. The Senior Retail Clerk performs duties which include, but not limited to, processing merchandise, cleaning and organizing, cash register operation, customer service and other responsibilities as assigned.

RESPONSIBILITIES:

1. Processing Merchandise. Sort, separate, clean, tag and price merchandise as directed. Keep a constant flow of product moving to sales floor daily as directed.

2. Responsible for providing exceptional Customer Service. Greet customers, smile, and be helpful as directed by management. Respond to needs of the store.

3. Responsible for accepting donations. Follow guidelines provided by management along with enforcing the store donation Policy 7-004.

4. Stocks and displays merchandise on the sales floor; performs merchandising techniques as instructed by the management. Restock and create displays as directed.

5. Operate cash register functions. Follow proper guidelines for operation as provided by management. Be efficient and courteous towards customers at all times. Follow Policies related to Cash Register Operation, such as refunds and exchanges Policy 7-007, and handling voids on cash register in accordance to Policy 7-006.

6. Provide store support, supervision and guidance to program workers, volunteers and other staff as directed in the absence of the Store Manager and/or Assistant Store Manager. Follow opening and closing processes along with cash handling procedures as outlined in Policy 7-005. Recover all areas in store during closing hours while following closing process. Open store, donation center and prep areas for day’s service, housekeeping, stocking and other business. Give direction and ensure staff is being productive with responsibilities of providing customer processes described by management.

7. Follows all CHIMI policies and procedures.

8. Responsible for secure handling of keys and alarm codes to Hope Chest Store.

9. Other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise meet the needs of the organization.

QUALIFICATIONS:

1. A high school diploma or equivalent is preferred.

2. Previous customer service and/or retail experience.

3. Good communications skills.

4. Ability to work with little and/or no supervision.

SUCCESS FACTORS:

1. Ability to develop and maintain cooperative, constructive relationships with coworkers.

2. Ability to demonstrate sound judgment by taking appropriate actions regarding merchandise.

3. Ability to following through on outstanding issues.

4. Ability to maintain a professional appearance of self and a working area that is neat and organized.

5. Ability to consistently respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.