Houston Methodist
Senior Research Operations Manager - Neurology
Houston Methodist, Houston, Texas, United States, 77246
At Houston Methodist, the Manager Senior (Sr.) Research Operations position is responsible for impacting the management, planning, development, budget, and other administrative activities of a Houston Methodist Academic Institute (HMAI) department. This position plans, manages, and monitors operations to support the activities of the department.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence, and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring, and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. Provides operations and safety management for laboratory team(s), overseeing greater than 20 FTEs, extramural funding greater than $2 million, and lab and clinical-based research.
SERVICE ESSENTIAL FUNCTIONS
Plans and organizes day-to-day department operations, schedule, and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Provides department with Laboratory Administration services including purchasing of supplies and equipment, maintaining required safety and operations documentation, and assisting principle investigators (PI's) with laboratory operations management. Manages/maintains laboratory environment including, but not limited to, coordination with HM Building Services, HMRI facility management, and HM Employee Health Services.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol. Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance. Establishes and maintains current Laboratory Specific Safety Manual, ensuring all laboratory safety procedures are included in the manual, including HSC and IBC protocols. Maintains equipment inventory and works with Biomedical Engineering/vendor for regular maintenance/service.
FINANCE ESSENTIAL FUNCTIONS
Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters. Implements department strategies to achieve financial target and staffing needs, developing others to do the same. Manages and administers grants, contracts, and budget preparations and expenditures. Establishes priorities in the use of resources including space, equipment, and/or facilities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Proactively evaluates processes; recommends and implements action plan(s) for change. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units. Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Assists management and the Chair with strategic planning for department missions and growth.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
Bachelor's degree in a Health Science, Business, or related field
WORK EXPERIENCE
Five years of management experience within a healthcare professional/administrative/laboratory management capacity, with two years in a people management role. Experience in clinical research management preferred.
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The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence, and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring, and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions. Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. Provides operations and safety management for laboratory team(s), overseeing greater than 20 FTEs, extramural funding greater than $2 million, and lab and clinical-based research.
SERVICE ESSENTIAL FUNCTIONS
Plans and organizes day-to-day department operations, schedule, and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Provides department with Laboratory Administration services including purchasing of supplies and equipment, maintaining required safety and operations documentation, and assisting principle investigators (PI's) with laboratory operations management. Manages/maintains laboratory environment including, but not limited to, coordination with HM Building Services, HMRI facility management, and HM Employee Health Services.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions. Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting accidents, near misses, and/or adverse events immediately per department protocol. Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance. Establishes and maintains current Laboratory Specific Safety Manual, ensuring all laboratory safety procedures are included in the manual, including HSC and IBC protocols. Maintains equipment inventory and works with Biomedical Engineering/vendor for regular maintenance/service.
FINANCE ESSENTIAL FUNCTIONS
Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters. Implements department strategies to achieve financial target and staffing needs, developing others to do the same. Manages and administers grants, contracts, and budget preparations and expenditures. Establishes priorities in the use of resources including space, equipment, and/or facilities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Proactively evaluates processes; recommends and implements action plan(s) for change. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units. Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Assists management and the Chair with strategic planning for department missions and growth.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
Bachelor's degree in a Health Science, Business, or related field
WORK EXPERIENCE
Five years of management experience within a healthcare professional/administrative/laboratory management capacity, with two years in a people management role. Experience in clinical research management preferred.
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