Americannmade is hiring: Retail Support in Los Angeles

As a Retail Support, you will be responsible for promoting sales growth amongst all sales associates and store. In addition, you will ensure tasks are completed as well as contributing to a vibrant culture based on customer trust, respect, integrity, continuous learning and fun. You will ensure that all operations in the store are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an uncertain environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning, love to delight our customers and contribute to a strong team culture in the store.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for opening and closing store procedures
• Assists with Front and Back End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all associates
• Assists in training all associates
• Assists in coaching all associates
• Assists in developing all associates
• Maintain, achieve and exceed individual sales goals 
• Assist sales associates and store in achieving sales growth and sharing sales tactics
• Create fluidity within store departments (i.e. inventory, front desk and back of house)
• Maintain an awareness of all product information, merchandise promotions and advertisements and test products 

• Understand and execute the customer journey. 
• Familiarize yourself with all marketing material.
• Participate in mock sales and training. 
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
• Uphold all company policies, standards, and procedures
• Ensure all register functions are creating a WOW customer experience. 
• Participate and host staff meetings scheduled for the store.
• Encourage services, promotions and events provided by our company.
• Communicate merchandise needs, pricing/ product concerns, team concerns, and operational setbacks/feedback to management daily
• Accommodate all customers by providing outstanding customer service
• Assist with the creation, revision and modifications of existing and new SOPs
• Assist with unloading shipment and store projects
• Receive products during deliveries and ensure state requirements are met
• Process invoices into POS system
• Efficiently label and tag received product
• Assist with data capture including marketing sources, emails & loyalty sign ups.

Minimum Job Qualifications

• Communication proficiency
• Ethical Conduct
• Flexibility
• Initiative
• Time Management
• Consistent Top Sales 

Employee Conduct

• Recommends disciplinary action.
• This is a non-union position. 
• The sales support member oversees the store at all levels. The Sales Support member must have excellent communication and leadership abilities. Additionally, they must be a “people” person who is  helpful, cheerful, and has a positive attitude. All support members must pay respect to the company and be committed to a great work ethic, supervise, motivate and lead others by being a role model.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
• Ability to carry boxes, products, and other necessary store related items.
• Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms.
• Ability to safely lift boxes up to 55 lbs.
• Comfortable climbing ladders.

Expected hours of work

• This is a full-time position. 
• Open availability is a MUST.

• Weekend, nights and holidays are expected to be worked. 

• Typical work days and hours are between Monday through Sunday, 12:00 a.m. to 11:59 pm.
• Regularly travel a certain distance from your place of residence to your place of work. 
• Occasional overnight shifts may be required.  

• Schedules are not set and subject to change.

Customer Service

• Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continuing all the way into our facility, followed by personal appearance.

• Demonstrate and share solid product knowledge in order to  accommodate every customer to the best of our ability.

• Perform all sales associate duties - see sales associate job description below.

• Instill in associates the importance of customer service as outlined in the retail philosophy “ our stores are a place where the word ‘no’ does not exist ”

• Empower co-workers to use the best judgment in all customer service matters.

• Promote and monitor quality service among co-workers through training and acting as a positive  role model.

• Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock.

• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

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