Transportation Demand Management (TDM) Program Manager

SUMMARY The Department of Transportation Planning of the Metropolitan Washington Council of Governments (COG) is seeking a program manager to provide project management and team supervision activities related to the Commuter Connections Regional Transportation Demand Management (TDM) program for the metropolitan Washington, DC region. The program is primarily funded by multiple state Departments of Transportation, with approval designated by the Capital Region Transportation Planning Board (TPB). DESCRIPTION The successful candidate for this position would bring a combination of project management skills, coordination capabilities, and technical expertise to manage regional TDM activities that serve the TPB’s local government members. Successful TDM program management will require planning and programming of future year activities; budgetary control of current work; and effective supervision of a team of professional and support staff members to achieve program goals. This position coordinates with internal and external stakeholders to generate a strategic vision for the Commuter Connections TDM Program, which is then used to populate an annual work program of products and services to be completed by the program. Commuter Connections is tasked with implementing regional public commuter programs, including ridematching for carpools and vanpools, Guaranteed Ride Home, administering commuter cash incentives, and TDM employer outreach. Daily tasks for the TDM Program Manager will require a deep knowledge and understanding of TDM programs. This position oversees daily commuter program operations, including customer and client support, data collection, report generation, regional stakeholder coordination, contractor oversight, budget monitoring, and supervisory tasks. EXAMPLES OF WORK Coordinate with the Program Director and the Commuter Connections Subcommittee to generate the Commuter Connections Strategic Plan and update the annual Commuter Connections Work Program accordingly. Develop and maintain Standard Operating Procedures (SOP) for Commuter Connections programs. Supervise and lead a team of TDM program specialists, providing input and guidance to support team members’ work and conducting annual performance appraisals. Serve as staff lead to the Commuter Connections Ridematching Committee, hosting quarterly meetings and providing technical training. Oversee contractual work performed by third parties, developing and reviewing scopes of work (SOW) and monitoring contractor performance. Engage in procurement activities for the program, including requesting vendor quotes and authoring Requests for Proposals. Coordinate with the Program Director to develop budgets for program elements and track expenditures. Assist in the execution of regional TDM Evaluation project for Commuter Connections. Report annually to the Federal Transit Administration’s (FTA) Transit Database as part of the Commuter Connections ‘Pool Rewards Vanpool Subsidy program. Assist in the development, implementation, and monitoring of new or expanded transportation operations projects. SUPERVISORY RESPONSIBILITIES Manages employees within the Transportation Operations Programs team, responsible for daily direction, coordination, and evaluation of assigned program staff and contractors. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge and experience with operational and Transportation Demand Management projects and programs. Strong consensus-building skills and the ability to supervise and guide a team of professionals. EDUCATION AND EXPERIENCE Five or more years of progressively responsible experience in development, management, and promotion of operational transportation projects or programs. Master’s degree in a related field or equivalent experience. COMPUTER KNOWLEDGE AND SKILLS Strong skills in Microsoft Office programs and experience with WordPress and/or SharePoint. COMMUNICATION SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. MATHEMATICAL SKILLS Ability to perform basic arithmetic and interpret numeric charts and graphs. REASONING ABILITY Ability to define problems, collect data, and draw valid conclusions. PHYSICAL DEMANDS Regularly required to sit, use hands, talk, or hear. Occasional lifting of up to 10 pounds may be required. WORK ENVIRONMENT Fast-paced environment requiring the ability to handle multiple tasks. Reasonable accommodations may be made for individuals with disabilities. COG currently operates in a “hybrid” manner, allowing telecommuting up to two days per week, pending approval. Salary depends on qualifications. Salary Range: $102,871 - $120,000 MWCOG is an EEO Employer

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