The People Concern
Support Specialist- El Puente - (Fri-Tues) (11pm-7:30am)
The People Concern, Los Angeles, California, United States, 90079
Support Specialist - El Puente - (Fri-Tues) (11pm-7:30am)
Los Angeles, CA 90012, USA Req #11299 Title:
Support Specialist Department:
Interim Housing Location:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012 Reports to:
Assistant Director/Director Supervises:
N/A Schedule:
Friday to Tuesday, 11pm-7:30am Status:
Full-time, Non-Exempt (hourly), Non-Management Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Welcome to The People Concern! We are glad that you have an interest in joining our team! What you should know about us! Here at
The People Concern,
we pride ourselves on: Being
courageous leaders,
taking action where others sit back! Caring for others,
where we treat every person in an empathetic and respectful way! Upholding our
integrity,
because we are trustworthy, always doing what is right even when no one else is looking! Working as an effective team , where we are always collaborating and supporting each other while pursuing excellence in our work! Within our shelters, specifically, you should know that what sets us apart is: We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility. We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles. Essential Duties and Responsibilities Act as the first point-of-contact for all immediate client needs and requests. Monitor and oversee the floor including communal areas, ensuring program guidelines are upheld and that the physical site is well-maintained and safe. Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk-throughs of the facility. Create a supportive environment to ensure client progress towards stability. Attend relevant staff meetings, trainings and retreats as scheduled. Oversee client cubicle/bed area maintenance in a trauma-informed manner. Facilitate client engagement activities, such as groups or other activities. Complete incident reports, update shift logs, and document in HMIS as needed. Develop effective, trusting relationships with clients using a client-centered approach. Intervene during crises to actively de-escalate situations, with client and staff safety in mind. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness. Communicate effectively and in a timely manner with management, peers, and clients. Maintain client confidentiality at all times. Other duties as assigned. Qualifications/Requirements: High school/GED degree. Minimum one (1) year experience in related work. Effective customer service skills. Ability to work independently and think critically. Ability to communicate in a language other than English strongly preferred. Ability to act in a professional manner regardless of circumstances. Commitment to improving the community through empowerment and dignity. Familiarity with non-violent crisis intervention. Familiarity with issues faced by population served. Ability to self-motivate and to appropriately organize and motivate others. Computer literate; able to use computerized database system for information management. Able to obtain and maintain Food Handlers, CPR and first aid certification. EXPECTED BEHAVIORS OF ALL STAFF Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific and direct feedback. Create an environment where everyone is welcomed valued and respected. Collaborate. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County. We provide a fully integrated system of care tailored to the unique needs of homeless individuals and survivors of domestic violence. Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Discounts on various services Other details Pay Type:
Hourly Min Hiring Rate:
$21.00 Max Hiring Rate:
$21.00 Required Education:
High School Apply Now
#J-18808-Ljbffr
Los Angeles, CA 90012, USA Req #11299 Title:
Support Specialist Department:
Interim Housing Location:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012 Reports to:
Assistant Director/Director Supervises:
N/A Schedule:
Friday to Tuesday, 11pm-7:30am Status:
Full-time, Non-Exempt (hourly), Non-Management Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Welcome to The People Concern! We are glad that you have an interest in joining our team! What you should know about us! Here at
The People Concern,
we pride ourselves on: Being
courageous leaders,
taking action where others sit back! Caring for others,
where we treat every person in an empathetic and respectful way! Upholding our
integrity,
because we are trustworthy, always doing what is right even when no one else is looking! Working as an effective team , where we are always collaborating and supporting each other while pursuing excellence in our work! Within our shelters, specifically, you should know that what sets us apart is: We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility. We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles. Essential Duties and Responsibilities Act as the first point-of-contact for all immediate client needs and requests. Monitor and oversee the floor including communal areas, ensuring program guidelines are upheld and that the physical site is well-maintained and safe. Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk-throughs of the facility. Create a supportive environment to ensure client progress towards stability. Attend relevant staff meetings, trainings and retreats as scheduled. Oversee client cubicle/bed area maintenance in a trauma-informed manner. Facilitate client engagement activities, such as groups or other activities. Complete incident reports, update shift logs, and document in HMIS as needed. Develop effective, trusting relationships with clients using a client-centered approach. Intervene during crises to actively de-escalate situations, with client and staff safety in mind. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness. Communicate effectively and in a timely manner with management, peers, and clients. Maintain client confidentiality at all times. Other duties as assigned. Qualifications/Requirements: High school/GED degree. Minimum one (1) year experience in related work. Effective customer service skills. Ability to work independently and think critically. Ability to communicate in a language other than English strongly preferred. Ability to act in a professional manner regardless of circumstances. Commitment to improving the community through empowerment and dignity. Familiarity with non-violent crisis intervention. Familiarity with issues faced by population served. Ability to self-motivate and to appropriately organize and motivate others. Computer literate; able to use computerized database system for information management. Able to obtain and maintain Food Handlers, CPR and first aid certification. EXPECTED BEHAVIORS OF ALL STAFF Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific and direct feedback. Create an environment where everyone is welcomed valued and respected. Collaborate. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County. We provide a fully integrated system of care tailored to the unique needs of homeless individuals and survivors of domestic violence. Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Discounts on various services Other details Pay Type:
Hourly Min Hiring Rate:
$21.00 Max Hiring Rate:
$21.00 Required Education:
High School Apply Now
#J-18808-Ljbffr