Intercom
Customer Success Manager, Scale
Intercom, Chicago, Illinois, United States, 60290
What's the opportunity?
We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You’ll work with a wide variety of customers, acting as an expert point of contact for all things product and usage - helping them implement Intercom’s suite of tools in a way that solves their business’s biggest problems. You’ll use technology alongside face-to-face meetings to deliver the best possible experience to our customers. You will also be uniquely positioned to design and implement new processes as we build out this new team aimed to deliver more value to more of our customers.
If you want to join an innovative team, working with Intercom Customers across multiple segments and industries, you’ll find your home as a Scaled Customer Success Manager at Intercom.
What will I be doing?
You’ll engage customers with a goal of driving deep product adoption
You’ll leverage technology to drive positive outcomes for our customers
You’ll develop, test, and iterate on scaled playbooks and engagement strategies
You’ll be in charge of running implementation projects with your customers
You’ll partner closely with Sales to drive the best customer experience possible
You’ll be deeply involved in shaping what Scaled Customer Success looks like at Intercom
You’ll work closely with R&D, acting as an internal spokesperson for our customers
What skills do I need?
2+ years experience working in a customer-facing organization
A proven track record of adding real value at a dynamic and fast growth company
Ability to understand and communicate complex problems clearly and concisely to different audiences
Self-motivating and entrepreneurial team player
A keen interest in designing, developing, and sending content to customers
Experience building lasting relationships with customers and colleagues.
Experience setting up and using SaaS products
Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
#J-18808-Ljbffr
If you want to join an innovative team, working with Intercom Customers across multiple segments and industries, you’ll find your home as a Scaled Customer Success Manager at Intercom.
What will I be doing?
You’ll engage customers with a goal of driving deep product adoption
You’ll leverage technology to drive positive outcomes for our customers
You’ll develop, test, and iterate on scaled playbooks and engagement strategies
You’ll be in charge of running implementation projects with your customers
You’ll partner closely with Sales to drive the best customer experience possible
You’ll be deeply involved in shaping what Scaled Customer Success looks like at Intercom
You’ll work closely with R&D, acting as an internal spokesperson for our customers
What skills do I need?
2+ years experience working in a customer-facing organization
A proven track record of adding real value at a dynamic and fast growth company
Ability to understand and communicate complex problems clearly and concisely to different audiences
Self-motivating and entrepreneurial team player
A keen interest in designing, developing, and sending content to customers
Experience building lasting relationships with customers and colleagues.
Experience setting up and using SaaS products
Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
#J-18808-Ljbffr