General Dynamics Information Technology
Help Desk Manager - US Senate
General Dynamics Information Technology, Washington, District of Columbia, us, 20022
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Other
Job Family:
Information Systems Management
Job Qualifications:
Skills:
Help Desk Management, Help Desk Support, Information Technology (IT) Support, People Management
Certifications:
ITIL 4 Foundation - ITIL
Experience:
8 + years of related experience
US Citizenship Required:
No
Job Description:
Help Desk Manager
Seize your opportunity to make a personal impact as the
Help Desk Manager
providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As the Help Desk Manager supporting the U.S. Senate Sergeant at Arms remotely and in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Help Desk Manager joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public.
HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT:
Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including team performance improvement and managing ‘shift left’ activities;
Maintaining program service levels pertaining to response and resolution time frames;
Adhering to a formal change control process to ensure agreement on all objectives and tasks;
Adhering to the quality assurance plan for the program and all task orders.
WHAT YOU’LL NEED TO SUCCEED:
Education:
A bachelor’s degree (or equivalent years of experience) in a relevant field is required; either a Help Desk Institute (HDI) certification or an ITIL 4 Foundation Certification is required.
Experience:
at least eight (8) years of experience providing end-user support services. In addition, the Help Desk Manager will have four (4) years of experience managing a large, distributed team. Experience with ISO 9001 Quality Management Standards and ServiceNow.
Security clearance level:
All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons.
Skills and abilities:
Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact. Ability to work atypical hours.
Location:
Hybrid
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and 10 company-paid holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA DC Washington
Salary Range:
The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Pipeline
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Other
Job Family:
Information Systems Management
Job Qualifications:
Skills:
Help Desk Management, Help Desk Support, Information Technology (IT) Support, People Management
Certifications:
ITIL 4 Foundation - ITIL
Experience:
8 + years of related experience
US Citizenship Required:
No
Job Description:
Help Desk Manager
Seize your opportunity to make a personal impact as the
Help Desk Manager
providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As the Help Desk Manager supporting the U.S. Senate Sergeant at Arms remotely and in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Help Desk Manager joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public.
HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT:
Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including team performance improvement and managing ‘shift left’ activities;
Maintaining program service levels pertaining to response and resolution time frames;
Adhering to a formal change control process to ensure agreement on all objectives and tasks;
Adhering to the quality assurance plan for the program and all task orders.
WHAT YOU’LL NEED TO SUCCEED:
Education:
A bachelor’s degree (or equivalent years of experience) in a relevant field is required; either a Help Desk Institute (HDI) certification or an ITIL 4 Foundation Certification is required.
Experience:
at least eight (8) years of experience providing end-user support services. In addition, the Help Desk Manager will have four (4) years of experience managing a large, distributed team. Experience with ISO 9001 Quality Management Standards and ServiceNow.
Security clearance level:
All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons.
Skills and abilities:
Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact. Ability to work atypical hours.
Location:
Hybrid
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and 10 company-paid holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA DC Washington
Salary Range:
The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
#J-18808-Ljbffr