VillageMD
Training Director, Access Center
VillageMD, Trenton, New Jersey, United States,
About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies
Village Medical ,
Village Medical at Home ,
Summit Health ,
CityMD , and
Starling Physicians
. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Job Description
This role is targeted for a dynamic, highly energetic, and passionate individual responsible for leading the training, and development across support teams. You should be comfortable executing a strategy that is both agile and durable, ensuring best-in-class practices are implemented consistently to ensure quality knowledge transfer and results to build the future state of training and quality for the organization. We are looking for a learning leader with a creative mindset towards modern learning approaches, a keen understanding of design methodology, developing, and delivering new training programs and initiatives.
Responsibilities: Align and develop resources to deliver on the company and business strategies Design and implement learning and development programs, consistent with best practice and innovative approaches, to address new hire onboarding, new role transitions, and proficiency building Consult with business owners, SMEs, team members, budgets, vendors, and technologies to diagnose performance issues and design solutions to address performance gaps Develop blended and scalable training solutions, evaluating both face-to-face, virtual, and digital solutions, for delivery to a large audience throughout the globe, making learning an unforgettable experience Report and remediate training KPIs including impact on business results, training throughput, and training impact. Maintain online learning management system including the development and maintenance of courses, reporting, and administration Implement process improvements, create training for system enhancements and changes, and ensure compliance with corporate training requirements. Develop assessments that measure learner outcomes including productivity Manage and develop the members of the Learning and Development team Evaluate budget proposals and financial requests for viability. Forecast financial needs throughout the year. Track results and compare them to key financial targets Lead innovative, best-in-class learning solutions that drive the forward strategy to produce a culture of learning that excites and engages on-site & virtual team members Perform other related duties and assignments as required and as assigned Qualifications: Bachelor's degree in business or related field Minimum 10 years of professional experience in leading a training function, preferably in a contact center environment Ability to apply sound learning principles, agile methods, learning technology, and program management skills together in the design, development, and maintenance of learning programs Program administration and coordination, including classroom facilitation experience, with instructional design skills and experience with adult learning principles across multiple cultures and learner profiles Experience working with learning support technology including Articulate, virtual classroom technology, micro-learning, etc. Demonstrated business acumen Strong project management and organization skills Systems thinking; able to recognize patterns and trends in data, content, and customer needs which will drive program design and delivery Influencing and relationship building inside the business; builds a network of experts and resources to support programs Creative problem solver; naturally curious and can quickly research issues Can successfully deal with a fast-paced environment with competing priorities across multiple stakeholders and vendor partners Strategic thinker who gets things done Effective communicator and influencer with outstanding writing, editing, and verbal communication skills Excellent presentation skills and leadership skills, and significant experience working with stakeholders to influence to gain buy-in and advocacy Skills for success Leadership: can communicate expectation and drive accountability for team members Strategic Thinker: envisions future needs and opportunities and set long-term goals for growth Collaboration: the ability to establish and maintain effective and working relationships with peers, team members, and other customers Problem Solver:
Ability to identify issues and propose and implement solutions Communication: clear communication and expectation setting for team and business partners Confidentiality: complies with HIPAA confidentiality standards Diversity: drives respect and sensitivity for cultural differences Humility: low ego; engenders trust; respectful Program Design and Administration utilizes effective methods to implement programs, software and training improvement For Colorado Residents only: This is an exempt position. The base compensation range for this role is $125,000 to $160,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan. About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer
Our
Companyprovides
equal employment opportunities (
EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer
OurCompanycares
about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or
communications.Our
Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur
Companylocations
during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
#J-18808-Ljbffr
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies
Village Medical ,
Village Medical at Home ,
Summit Health ,
CityMD , and
Starling Physicians
. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Job Description
This role is targeted for a dynamic, highly energetic, and passionate individual responsible for leading the training, and development across support teams. You should be comfortable executing a strategy that is both agile and durable, ensuring best-in-class practices are implemented consistently to ensure quality knowledge transfer and results to build the future state of training and quality for the organization. We are looking for a learning leader with a creative mindset towards modern learning approaches, a keen understanding of design methodology, developing, and delivering new training programs and initiatives.
Responsibilities: Align and develop resources to deliver on the company and business strategies Design and implement learning and development programs, consistent with best practice and innovative approaches, to address new hire onboarding, new role transitions, and proficiency building Consult with business owners, SMEs, team members, budgets, vendors, and technologies to diagnose performance issues and design solutions to address performance gaps Develop blended and scalable training solutions, evaluating both face-to-face, virtual, and digital solutions, for delivery to a large audience throughout the globe, making learning an unforgettable experience Report and remediate training KPIs including impact on business results, training throughput, and training impact. Maintain online learning management system including the development and maintenance of courses, reporting, and administration Implement process improvements, create training for system enhancements and changes, and ensure compliance with corporate training requirements. Develop assessments that measure learner outcomes including productivity Manage and develop the members of the Learning and Development team Evaluate budget proposals and financial requests for viability. Forecast financial needs throughout the year. Track results and compare them to key financial targets Lead innovative, best-in-class learning solutions that drive the forward strategy to produce a culture of learning that excites and engages on-site & virtual team members Perform other related duties and assignments as required and as assigned Qualifications: Bachelor's degree in business or related field Minimum 10 years of professional experience in leading a training function, preferably in a contact center environment Ability to apply sound learning principles, agile methods, learning technology, and program management skills together in the design, development, and maintenance of learning programs Program administration and coordination, including classroom facilitation experience, with instructional design skills and experience with adult learning principles across multiple cultures and learner profiles Experience working with learning support technology including Articulate, virtual classroom technology, micro-learning, etc. Demonstrated business acumen Strong project management and organization skills Systems thinking; able to recognize patterns and trends in data, content, and customer needs which will drive program design and delivery Influencing and relationship building inside the business; builds a network of experts and resources to support programs Creative problem solver; naturally curious and can quickly research issues Can successfully deal with a fast-paced environment with competing priorities across multiple stakeholders and vendor partners Strategic thinker who gets things done Effective communicator and influencer with outstanding writing, editing, and verbal communication skills Excellent presentation skills and leadership skills, and significant experience working with stakeholders to influence to gain buy-in and advocacy Skills for success Leadership: can communicate expectation and drive accountability for team members Strategic Thinker: envisions future needs and opportunities and set long-term goals for growth Collaboration: the ability to establish and maintain effective and working relationships with peers, team members, and other customers Problem Solver:
Ability to identify issues and propose and implement solutions Communication: clear communication and expectation setting for team and business partners Confidentiality: complies with HIPAA confidentiality standards Diversity: drives respect and sensitivity for cultural differences Humility: low ego; engenders trust; respectful Program Design and Administration utilizes effective methods to implement programs, software and training improvement For Colorado Residents only: This is an exempt position. The base compensation range for this role is $125,000 to $160,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan. About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer
Our
Companyprovides
equal employment opportunities (
EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer
OurCompanycares
about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or
communications.Our
Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur
Companylocations
during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
#J-18808-Ljbffr