Account Director

Job Title Account Director Job Description Summary The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region. The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below: Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) Project & Development Services Portfolio Administration Workplace and Portfolio Strategy This position provides leadership and management across all aspects of the accounts including, but not limited to: Service Delivery Standards Excellence Client Experience & Relationship Management Talent Management and Team Development Financial Performance (including P&L, contract expansion / renewals etc.) Expanding Share of Wallet Account Risk Management ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Manage the financial and contract performance outcome of one or more account teams. Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives. Establish and implement the overall vision, strategy and performance metrics to the applicable service lines. Develop and maintain strong client relationships. Implement and manage account governance process. Provide disciplined contract management to meet superior delivery of all contract deliverables. Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations. Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities. Oversee risk mitigation and dispute resolution for client and C&W. Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc. Attract and maintain top talent and provide on-going mentoring to team for superior performance. Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc. Responsible for revenue generation, account P&L management, profitability and overall financial performance. Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion. Ensure quantitative and qualitative analytics and evidenced-based decision making. KEY COMPETENCIES Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Financial Management Matrix Organization / Business Partner Skills Presentation Skills Business Acumen EDUCATION Bachelor's degree required Master's degree or MBA preferred IMPORTANT EXPERIENCE Minimum of 10 years at Senior Management level or other similar capacity. Experience in directly leading and managing multi-discipline teams. Client, P&L and contract management experience. Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Portfolio Administration and Strategic Consulting. ADDITIONAL ELIGIBILITY QUALIFICATIONS Ability to develop positive working relationships with agencies, local government officials, and business community members. Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON). Skilled in financial analysis and knowledge of financial concepts. Ability to comprehend, analyze and interpret complex business documents. Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint).

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