Span
Field Operations Specialist
Span, San Francisco, California, United States, 94199
The Role
SPAN is growing fast and we’re looking for a
Technical Account Manager
to support our fast-growing channel of new home construction and key customer accounts. This role involves strong collaboration as a technical partner to our Sales and Account Management functions with a strong in-field presence with our electrician partners. There will be a heavy emphasis on Homebuilder Operations activation, installation volume velocity, in-person customer visits, field electrician and designer trainings and escalated problem resolution. Important skills include a self-driven work style, flexibility, and an eagerness to learn and develop broad expertise of SPAN’s products along with pre and post sale processes. A SPAN Technical Account Manager is patient, empathetic, inspires confidence, and brings credibility to customer interactions. This role will benefit from a combination of residential electrical and sales engineering experience and field personnel interactions with successful outcomes. We need an eagerness to develop new channel processes and drive product improvements with real homebuilder volume perspectives to ensure an excellent customer experience.
In this role, a large amount of travel will be needed to support the installation of SPAN’s products in the field. While SPAN maintains a flexible work environment regarding remote work, working from our headquarters in San Francisco will be required periodically. You should also expect to regularly interface with SPAN’s customers including General Contractors, Electrical Contractors, Architects, Developers, Electric Utilities, and homeowners.
Members of our team are hands-on, team-oriented, creative, and most of all highly passionate about driving adoption of clean energy at scale. Ability to apply technical reasoning to a variety of projects and processes is a must. Excellent written and verbal communication is a must.
Responsibilities
Be an expert in SPAN’s Energy Management applications and Energy Storage Systems integrations.
Support our Homebuilder/New Construction Sales Team by sharing knowledge of valuable market trends, technical knowledge, and customer feedback.
Provide technical expertise around SPAN products to electricians, project managers, designers, customer operations leadership, and sales teams to drive rapid adoption and scale of SPAN products via key account relationships.
Conduct initial and ongoing electrician and solar installer customer trainings to accelerate proficiency around the installation of SPAN products.
Be onsite for customer visits in the field at installation projects and at customer branch office locations throughout the US and Puerto Rico.
Create, maintain, and update Project Management style tracking tools for Homebuilder installation progress across dozens of builders and hundreds of communities in various stages of progress.
Function as a bridge between the customer and SPAN Support/Tier 3 Teams, Engineering, and QA Teams working to maintain and deliver on SLAs for customer issue resolution.
Provide input and feedback to customers’ standard operating procedures and design guidelines related to installation workflows for SPAN products and integrations with other vendor’s equipment in a residential application.
Identify ways to improve processes for installer support, product information, and learnings.
Expectation of up to 50% or more of time traveling to customer locations.
About You Required Qualifications
Ability to develop new or improve existing training documentation for various technical and non-technical customer audiences.
Project Management mindset and experience to create tracking tools for installation and activations progress.
Comfort with delivering presentations to small to medium-sized groups, delivered with an engaging and credible style.
Able to travel 50%+ of the time to in-field new home builder communities.
Prioritize safety and job-site awareness for Zero incident outcomes while on customer project sites.
Residential electrical experience, solar and battery storage product and installation knowledge along with a familiarity of systems wide approach to home electrification.
Demonstrated propensity to creatively and quickly solve challenging, technical problems.
Exceptional written and verbal communication.
A calm, level-headed, problem-solving demeanor while under pressure.
Empathy for customer problems and drive to continually improve their experience with the SPAN brand and products.
Bachelor’s Degree not required but equivalent residential electrical and solar trades/field related experience is.
Bonus Qualifications
Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).
Proficient in creating engaging presentations.
Experience troubleshooting networking issues, IoT devices and residential electrical systems.
The U.S. base salary range for this position is $120,000 - $145,000 plus benefits, equity, and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage.
Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.
Life at SPAN Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.
The Perks:
Competitive compensation + equity grants at a well-funded, venture-backed company.
Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage.
Comfortable, sunny office space located near BART and Caltrain public transit.
Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns.
Flexible hours, one holiday per month, and unlimited PTO.
Interested in joining our team? Apply today and we’ll be in touch with the next steps!
#J-18808-Ljbffr
Technical Account Manager
to support our fast-growing channel of new home construction and key customer accounts. This role involves strong collaboration as a technical partner to our Sales and Account Management functions with a strong in-field presence with our electrician partners. There will be a heavy emphasis on Homebuilder Operations activation, installation volume velocity, in-person customer visits, field electrician and designer trainings and escalated problem resolution. Important skills include a self-driven work style, flexibility, and an eagerness to learn and develop broad expertise of SPAN’s products along with pre and post sale processes. A SPAN Technical Account Manager is patient, empathetic, inspires confidence, and brings credibility to customer interactions. This role will benefit from a combination of residential electrical and sales engineering experience and field personnel interactions with successful outcomes. We need an eagerness to develop new channel processes and drive product improvements with real homebuilder volume perspectives to ensure an excellent customer experience.
In this role, a large amount of travel will be needed to support the installation of SPAN’s products in the field. While SPAN maintains a flexible work environment regarding remote work, working from our headquarters in San Francisco will be required periodically. You should also expect to regularly interface with SPAN’s customers including General Contractors, Electrical Contractors, Architects, Developers, Electric Utilities, and homeowners.
Members of our team are hands-on, team-oriented, creative, and most of all highly passionate about driving adoption of clean energy at scale. Ability to apply technical reasoning to a variety of projects and processes is a must. Excellent written and verbal communication is a must.
Responsibilities
Be an expert in SPAN’s Energy Management applications and Energy Storage Systems integrations.
Support our Homebuilder/New Construction Sales Team by sharing knowledge of valuable market trends, technical knowledge, and customer feedback.
Provide technical expertise around SPAN products to electricians, project managers, designers, customer operations leadership, and sales teams to drive rapid adoption and scale of SPAN products via key account relationships.
Conduct initial and ongoing electrician and solar installer customer trainings to accelerate proficiency around the installation of SPAN products.
Be onsite for customer visits in the field at installation projects and at customer branch office locations throughout the US and Puerto Rico.
Create, maintain, and update Project Management style tracking tools for Homebuilder installation progress across dozens of builders and hundreds of communities in various stages of progress.
Function as a bridge between the customer and SPAN Support/Tier 3 Teams, Engineering, and QA Teams working to maintain and deliver on SLAs for customer issue resolution.
Provide input and feedback to customers’ standard operating procedures and design guidelines related to installation workflows for SPAN products and integrations with other vendor’s equipment in a residential application.
Identify ways to improve processes for installer support, product information, and learnings.
Expectation of up to 50% or more of time traveling to customer locations.
About You Required Qualifications
Ability to develop new or improve existing training documentation for various technical and non-technical customer audiences.
Project Management mindset and experience to create tracking tools for installation and activations progress.
Comfort with delivering presentations to small to medium-sized groups, delivered with an engaging and credible style.
Able to travel 50%+ of the time to in-field new home builder communities.
Prioritize safety and job-site awareness for Zero incident outcomes while on customer project sites.
Residential electrical experience, solar and battery storage product and installation knowledge along with a familiarity of systems wide approach to home electrification.
Demonstrated propensity to creatively and quickly solve challenging, technical problems.
Exceptional written and verbal communication.
A calm, level-headed, problem-solving demeanor while under pressure.
Empathy for customer problems and drive to continually improve their experience with the SPAN brand and products.
Bachelor’s Degree not required but equivalent residential electrical and solar trades/field related experience is.
Bonus Qualifications
Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).
Proficient in creating engaging presentations.
Experience troubleshooting networking issues, IoT devices and residential electrical systems.
The U.S. base salary range for this position is $120,000 - $145,000 plus benefits, equity, and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage.
Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.
Life at SPAN Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.
The Perks:
Competitive compensation + equity grants at a well-funded, venture-backed company.
Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage.
Comfortable, sunny office space located near BART and Caltrain public transit.
Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns.
Flexible hours, one holiday per month, and unlimited PTO.
Interested in joining our team? Apply today and we’ll be in touch with the next steps!
#J-18808-Ljbffr