Director, Business Development

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. We are looking for a Director, Business Development to join our growing team! In this role, you will be an integral part of creating a comprehensive distribution ecosystem for our business, across a multi-state environment. As a Director, Business Development, your duties and responsibilities will include:

Demonstrating a proven success record leading and managing teams focused on acquiring new customers through multiple digital platforms as well as more conventional inbound and outbound centers. Managing Door-to-Door sales. Setting strategies that successfully acquire new customers through their preferred channels. Utilizing excellent data analytics skills in making key strategic and tactical decisions. Managing compensation plans aligned with our strategy to drive successful outcomes. Providing leadership for digital platforms and call center operations. Thriving in a fast-paced environment and managing multiple priority initiatives. Demonstrating a deep understanding of, and commitment to, best-in-class customer care and advocacy. Qualifications

WHAT IT TAKES TO CATCH OUR EYE: Bachelor’s degree or 5+ years of equivalent work experience at a director or associate director level. Extensive experience directing and supporting high-volume Sales and Channel Operations in ISP, Cable, or Telco environment. Extensive experience managing digital platforms and optimizing conversions. Proficiency in sales and service platform technologies including Salesforce, Desktop Solutions, CRM Tools. Ability to prioritize initiatives and program-manage efforts across multiple distribution channels. Working knowledge of sales and service training and development. Demonstrated ability to implement acquisition and CRM programs that deliver desired revenue and customer loyalty. Passion for delivering a superior customer experience. Strong knowledge of Channel KPIs with extensive experience using data reporting and analysis. Ability to forge value-producing business relationships with vendors/3rd parties. Excellent problem-solving and investigative skills. Exemplary facilitation and interpersonal skills. Excellent visualization and written/verbal communications skills. Understanding of marketing disciplines including pricing, promotion, distribution, and campaign management. Additional Information

WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Diversity, equity and inclusion

are at the center of our grounding belief in Being Real. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

#J-18808-Ljbffr