Trellix
Principal Customer Success Manager
Trellix, Juneau, Alaska, us, 99812
Trellix Principal Customer Success Manager Juneau, Alaska Apply Now
Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at
https://trellix.com . Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and services. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. What You Will Do: Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success. Build and develop customer specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions. Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention, and renewals opportunities. Advocate for customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress. Develop a comprehensive understanding of typical business and cybersecurity challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment. Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D, and CS Engineering. Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed. About You: 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. Experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products. Strong customer orientation with the ability to manage complex projects and conflicting requirements. Outstanding communication skills and ability to collaborate cross-functionally. Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they realize the full value of our products and services. Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. University degree or equivalent experience. Company Benefits: Pension and Retirement Plans Medical, Dental, and Vision Coverage Paid Time Off Support for Community Involvement We're serious about our commitment to diversity, which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. Base Pay Range: $130-145k Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget, and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.
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Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at
https://trellix.com . Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and services. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. What You Will Do: Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success. Build and develop customer specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions. Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention, and renewals opportunities. Advocate for customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress. Develop a comprehensive understanding of typical business and cybersecurity challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment. Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D, and CS Engineering. Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed. About You: 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. Experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products. Strong customer orientation with the ability to manage complex projects and conflicting requirements. Outstanding communication skills and ability to collaborate cross-functionally. Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they realize the full value of our products and services. Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. University degree or equivalent experience. Company Benefits: Pension and Retirement Plans Medical, Dental, and Vision Coverage Paid Time Off Support for Community Involvement We're serious about our commitment to diversity, which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. Base Pay Range: $130-145k Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget, and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.
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