Vp retail operations

Position Summary: The Vice President of Retail Operations oversees all aspects of Guitar Center Retail Operations across our stores maximizing the customer experience. This role is responsible for driving operational excellence, optimizing resources, and implementing strategies that enhance profitability and growth. Responsibilities will include, but will not be limited to the following: Develop and implement retail operations strategies aligned with company goals for both long-term and short-term success. Lead the Retail Operations team to maintain consistent performance and standards across all stores. Manage store openings, relocations, closures, and renovations to support expansion or optimization. Collaborate with supply chain, distribution, and logistics for efficient inventory replenishment. Oversee inventory control to maintain optimal stock levels, reduce shrinkage, and improve turnover. Cultivate a positive, results-oriented culture focused on teamwork, accountability, and continuous improvement. Ensure stores deliver exceptional customer service and consistently meet customer expectations. Analyze customer feedback and develop strategies to enhance the customer experience. Implement training programs to equip store associates with product knowledge, sales, and service skills. Drive accountability across the fleet based on store performance data, reporting insights and recommendations to senior leadership. Additional duties as assigned. About the Guitar Center Company The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. To join our band, you'll need the following experience: Bachelor’s degree in Business Administration, Retail Management, a related field (MBA preferred); or a combination of relevant experience and education. 10+ years of experience in retail operations, with at least 5 years in a senior leadership role (e.g., Director or VP). Proven track record of successfully managing multi-store retail operations and driving revenue growth. Strong financial acumen, with experience managing budgets, analyzing financial performance, and driving profitability. Excellent leadership and team-building skills, with experience managing and developing large teams. In-depth knowledge of retail operations, customer service best practices, and retail technologies. Strong communication and interpersonal skills, with the ability to influence and collaborate across departments. Experience in implementing successful operational strategies and process improvements. Why Guitar Center Company? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate:

$200,000 - $250,000 annually depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Why join us? With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to

recruiting@guitarcenter.com .

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