Branch Manager

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Branch Managers do? Our Branch Managers are responsible for the overall guidance of their district, and are the key contact for implementing change in their area. As part of these responsibilities, the Branch Managers are counted upon to provide a realistic view of areas that impact how our customers are served and our coworkers be developed. They must be motivational, and progressive with their actions and commitments. They are responsible for understanding, appreciating, and following the organizational, district policies and expectations of the company. Responsibilities and essential job functions include but are not limited to the following: Execute strategic sales plans to meet monthly branch goals, provide customized action plans to motivate sales staff, and hold effective coaching sessions weekly. Achieve, control, and monitor the progress of the branch by meeting monthly sales and customer retention goals. Devise creative solutions to improve sales within branch territory. Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety. Manage daily and monthly production goals. Listen and respond to customer complaints and work with team members to resolve issues/concerns ensuring follow up. Conduct routine check-ins of service Team Members. No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to team members. Assists in the recruiting, hiring, onboarding, and training of production technicians. Partner with human resources to address team member relation issues including performance, attendance, etc. Maintain and approve team member timecards through payroll system. Maintain proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate. Adhere to company pricing and sales guidelines. Maintains fleet including vehicle inspections, accident procedures, coordinating service. Provide excellent communication and customer service skills to build trust and create positive customer experiences. Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws. This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach. Adhere and abide to all driving laws/company policies when operating company vehicles. Comply with all State and Federal regulations. Manage company credit card(s), and expense reports. Comply with all company policies, procedures, and guidelines. What do you need? High School Diploma or GED. At least three to five years Branch Manager or equivalent level position. Attention to detail, analytical skills, and ability to read and interpret Profit & Loss Statements and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to calculate figures and amounts such as discounts, interest, commissions, area circumference and volume. Strong attention to detail with background in management, sales, training, relationship development and/or excellent customer experience. Available to travel as well as participate in a rotating on-call schedule for off-hours and weekends. Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations. Must pass pre-employment background screen. Valid driver’s license/clean driving record. Why Choose Rentokil? A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer performance incentives. We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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