Security Officer Job at FAIRMONT in Austin

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Summary of Responsibilities:

Reporting to the Security Director, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions.
• Regularly patrol all areas and buildings on Fairmont Austin property
• Manage presence of trespassers and unauthorized persons found on property according to Fairmont standards.
• Prepare and distribute electronic key cards.
• Conduct security and baggage checks as required.
• Monitor CCTV cameras and take all necessary actions to secure guests, colleagues and Fairmont Austin property.
• Monitor and report any vehicle infractions occurring at Fairmont Austin properties including parking, speeding, dangerous driving, etc.
• Promptly respond to any activated fire prevention devices, investigate causes and report findings.
• Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner.
• Develop and maintain close and effective working relationships with all supporting departments.
• Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Previous Security / Safety experience in a large property is preferred. Experience in a similar capacity in a luxury hotel environment is preferred
• Willingness to submit to a criminal records check and possess a clean criminal record are required
• Strong written and verbal communication, interpersonal and conflict resolution skills are required
• Working knowledge of MS Office programs is required

• Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong work ethic, highly responsible and reliable work ethic required

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V