Brigham and Women’s Hospital
Hospital Ambassador- Full Time
Brigham and Women’s Hospital, Boston, Massachusetts, us, 02298
Schedule:
Full time 40 hours: Monday - Friday 11:30 AM - 8:00 PM Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner. Communicate and educate on entrance policies, including universal masking and visitor restrictions. Assists with patient and family/visitor inquiries and requests by actively listening and responding. This includes but is not limited to providing information regarding hospital services and office locations and clear and understandable directions. Ensures hospital lobbies and public areas are clean, safe, and uncluttered by all infection control standards. Responds to requests from patients requiring escort or assistance. Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality by HIPAA policies and guidelines. Works with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance. Initiates emergency codes and participates in actual or mock emergency procedures. Performs other duties as assigned within the scope of the Hospital Ambassador role. Adheres to Departmental policies and procedures, including but not limited to: Attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the day. Uniform requirements. Grade: 110 Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. High school graduation required. Customer service experience required. Basic computer skills required to access patient information through Epic. Able to use good body mechanics to assist patients in wheelchairs to their destination. Able to effectively and professionally communicate with a diverse population. Able to problem solve and escalate matters to departmental leadership as appropriate. Brigham and Women’s Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Primary Location
MA-Boston-BWFH Brigham and Women's Faulkner Hospital Main Other Locations
MA-Jamaica Plain-BWH Jamaica Plain Brigham and Women's Faulkner Hospital Work Locations
BWFH Brigham and Women's Faulkner Hospital Main Job
Admin/Clerical/CustService-Other Organization
Brigham & Women's Faulkner Hospital(BWFH) Schedule
Full-time Standard Hours 40 Shift
Day Job Employee Status
Regular Recruiting Department BWFH Patient And Family Relations
#J-18808-Ljbffr
Full time 40 hours: Monday - Friday 11:30 AM - 8:00 PM Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner. Communicate and educate on entrance policies, including universal masking and visitor restrictions. Assists with patient and family/visitor inquiries and requests by actively listening and responding. This includes but is not limited to providing information regarding hospital services and office locations and clear and understandable directions. Ensures hospital lobbies and public areas are clean, safe, and uncluttered by all infection control standards. Responds to requests from patients requiring escort or assistance. Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality by HIPAA policies and guidelines. Works with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance. Initiates emergency codes and participates in actual or mock emergency procedures. Performs other duties as assigned within the scope of the Hospital Ambassador role. Adheres to Departmental policies and procedures, including but not limited to: Attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the day. Uniform requirements. Grade: 110 Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. High school graduation required. Customer service experience required. Basic computer skills required to access patient information through Epic. Able to use good body mechanics to assist patients in wheelchairs to their destination. Able to effectively and professionally communicate with a diverse population. Able to problem solve and escalate matters to departmental leadership as appropriate. Brigham and Women’s Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Primary Location
MA-Boston-BWFH Brigham and Women's Faulkner Hospital Main Other Locations
MA-Jamaica Plain-BWH Jamaica Plain Brigham and Women's Faulkner Hospital Work Locations
BWFH Brigham and Women's Faulkner Hospital Main Job
Admin/Clerical/CustService-Other Organization
Brigham & Women's Faulkner Hospital(BWFH) Schedule
Full-time Standard Hours 40 Shift
Day Job Employee Status
Regular Recruiting Department BWFH Patient And Family Relations
#J-18808-Ljbffr