Box
Enterprise Customer Success Manager
Box, Chicago, Illinois, United States, 60290
Qualifications
Bachelors degree required 4+ years prior Customer Success or Account Management experience 3+ years in SaaS environment Strong communication skills and technical aptitude Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Responsibilities
You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs Ensure that a plan is in place with each customer for deployment, change management and adoption programs Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes Track accounts to identify churn risk and work actively to eliminate that risk Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers Travel to clients as needed Benefits
Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location United States Pay Range $103,000—$129,000 USD
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Bachelors degree required 4+ years prior Customer Success or Account Management experience 3+ years in SaaS environment Strong communication skills and technical aptitude Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Responsibilities
You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs Ensure that a plan is in place with each customer for deployment, change management and adoption programs Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes Track accounts to identify churn risk and work actively to eliminate that risk Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers Travel to clients as needed Benefits
Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location United States Pay Range $103,000—$129,000 USD
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