Robert Half
Customer Service Representative Job at Robert Half in Santa Rosa
Robert Half, Santa Rosa, CA, US
Job Description
Job Description
We are seeking a Customer Service Representative for our Banking and Financial Services sector, located in Santa Rosa, California. This role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be the primary point of contact for our customers, tasked with resolving inquiries and managing customer accounts.
Responsibilities
• Effectively manage customer inquiries and concerns through various channels such as phone, email, and in-person communication.
• Foster customer loyalty and cultivate enduring relationships by delivering quality service and upholding personal integrity.
• Engage in detail oriented development opportunities to expand understanding of the company and the role.
• Work in tandem with various bank departments to ensure that precise and comprehensive information is communicated to customers.
• Maintain a detailed record of all customer interactions and transactions, documenting the specifics of inquiries and the actions taken.
• Leverage a deep understanding of the bank's products and services to provide accurate information to customers.
• Manage a high volume of customer service calls, offering immediate support for pressing issues.
• Stay updated with a comprehensive knowledge of the banking industry, including products, services, and regulations.
• Utilize advanced computer skills to manage customer data, particularly in Microsoft Office applications.
• Handle multiple tasks simultaneously in a dynamic environment.• Minimum of 2 years experience in a customer service role
• Proficient in answering inbound calls and handling customer inquiries
• Previous experience in a call center environment is highly desired
• Excellent customer service skills and ability to handle customer complaints
• Strong data entry skills with meticulous attention to detail
• Proficiency in handling email correspondences with customers
• Experience in both inbound and outbound call handling
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry and processing
• Ability to schedule appointments efficiently and accurately
Responsibilities
• Effectively manage customer inquiries and concerns through various channels such as phone, email, and in-person communication.
• Foster customer loyalty and cultivate enduring relationships by delivering quality service and upholding personal integrity.
• Engage in detail oriented development opportunities to expand understanding of the company and the role.
• Work in tandem with various bank departments to ensure that precise and comprehensive information is communicated to customers.
• Maintain a detailed record of all customer interactions and transactions, documenting the specifics of inquiries and the actions taken.
• Leverage a deep understanding of the bank's products and services to provide accurate information to customers.
• Manage a high volume of customer service calls, offering immediate support for pressing issues.
• Stay updated with a comprehensive knowledge of the banking industry, including products, services, and regulations.
• Utilize advanced computer skills to manage customer data, particularly in Microsoft Office applications.
• Handle multiple tasks simultaneously in a dynamic environment.• Minimum of 2 years experience in a customer service role
• Proficient in answering inbound calls and handling customer inquiries
• Previous experience in a call center environment is highly desired
• Excellent customer service skills and ability to handle customer complaints
• Strong data entry skills with meticulous attention to detail
• Proficiency in handling email correspondences with customers
• Experience in both inbound and outbound call handling
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry and processing
• Ability to schedule appointments efficiently and accurately