Customer Service Representative Job at Qualified Staffing in Appleton

Hiring Now: Customer Service Representative

$20+/hr

M-F 7am-3pm or 9am-5pm

Appleton, WI

Job Title: Customer Service Representative

Job Responsibilities:

1. Customer Interaction: Engage with customers via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
2. Problem Resolution: Identify customer issues and provide effective solutions while ensuring customer satisfaction.
3. Product Knowledge: Maintain a thorough understanding of the company’s products and services to offer accurate and relevant information to customers.
4. Documentation: Record customer interactions and details of inquiries, complaints, and comments to ensure a clear record for future reference or follow-up.
5. Feedback Collection: Gather customer feedback to contribute to the improvement of products, services, and processes.
6. Team Collaboration: Work collaboratively with other departments, such as sales and technical support, to provide a seamless customer experience.
7. Performance Metrics: Meet and exceed performance goals, including response time, customer satisfaction scores, and case resolution rates.
8. Training and Development: Participate in ongoing training and development to enhance skills and stay current with product updates and industry practices.

Qualifications:

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: Previous experience in customer service or a related field is a plus.
• Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
• Problem-Solving Skills: Strong analytical skills to assess situations and offer solutions.
• Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.

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