Customer Service Representative Job at TEKsystems in Schaumburg

This opening is on the Customer Support team, they support the account managers who manage the fleet

Job Description:

-Assist with ordering vehicles, assist with anything customer service related

-Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve

-Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system

-Multi-task and type customer information into the system in real time

-Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

-Utilize the v-lookup function within Excel to efficiently sort through data

Additional Skills & Qualifications:

-2+ years of customer service experience

-Strong written and email communication

-Strong computer savvy skills

-Basic Excel (Pivot Tables, V Look-Ups)

-Achieved a HS Diploma

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.