Customer Service Representative Job at TEKsystems in Beaverton

Job Title: Customer Service Representative

Job Description

Join our inbound customer service team, focused on handling Business to Business calls. This role is ideal for those with previous call center experience, though it is not required. We value proactive communicators who are driven to resolve issues and foster strong relationships with our customers.

Responsibilities

• Manage customer accounts, receiving and accurately posting payments.
• Inform customers about the status of their accounts in a timely manner.
• Collect payments from customers to bring overdue accounts current.
• Investigate billing-related questions and work directly with customers to resolve any issues.

Essential Skills

• 1-2 years of experience in a billing or call center role is strongly preferred.
• Strong familiarity with Salesforce is preferred; intermediate skills with other CRM systems will also be considered.
• Intermediate understanding of credit and collections systems and procedures is strongly preferred.
• Demonstrated ability to effectively communicate in a professional manner with internal employees and customers.
• Proficiency in MS Office 365 and Google Workspace is preferred.
• High school diploma or general education degree (GED) is required.

Additional Skills & Qualifications

• Customer service experience
• Billing and collections experience
• Call center experience

Why Work Here?

We offer a long-term contract with opportunities for career advancement. Our company is a next-generation SaaS technology leader in trucking, freight, and transportation supply chain logistics. With over 42 years of innovation, we provide a suite of software solutions to millions of customers daily. We value collaboration, teamwork, and provide a supportive work environment.

Work Environment

The first four weeks of training will be in the office from 6:30am - 3:00pm, Monday to Friday.

Depending on training progress, candidates may move to a hybrid model by the 4th week, requiring a minimum of four in-office days per month.

In-office days are typically Tuesday and Thursday for team building and collaboration.

Post-training hours are Monday to Friday, 6:30am - 3:00pm, with breaks at 8:00am - 8:15am, lunch from 10:30am - 11:00am, and another break from 12:30pm - 12:45pm.

Job Type & Location

This is a 6 month contract position based out of Beaverton, OR.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.