Customer Service Representative Job at TEKsystems in North Charleston

Customer service representative

Fast paced CALL CENTER

ONSITE DT CHARLESTON FOR 1 MONTH TRAINING THEN FULLY REMOTE!!!!!

6 guaranteed remaining openings

Duration: August 5th 2024 – April 7th 2025

PTO blackout October 24 – March 25 due to internal systems updates, new call center software, and training.  Cannot have time off during this period outside of holidays

they will go remote after 1 month of training but must live in a commutable distance to the North Charleston office.  Equipment provided, just need high speed internet.  Paid bank holidays.

Candidates must:

• Have decent tenure in each job
• Have minimum 1 year of high call volume (50+ calls/per shift) CSR experience
• Have experience in a call center environment where they were held to NPS, KPIs, average call time metrics, etc
• Be comfortable selling banking products over the phone to customers who call in – “soft selling” or “needs based selling” is how they describe it
• Pass a credit check – no more than $1000 in collections
• Pass pass a customer service simulation test

they will go remote after 1 month of training but must live in a commutable distance to the North Charleston office.  Equipment provided, just need high speed internet.  Paid bank holidays.