Customer Service Representative Job at Balance Staffing - Austin in Dallas

Job Summary
Balance Staffing is seeking a full-time Customer Care Representative to join our team in Dallas, TX. You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

What Will You Do?

• Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
• Handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don'ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).

What Will You Bring?

• Successful completion of new hire training and nesting.
• Final Grade must be passing.
• Two years plus previous experience in a customer support role.
• Track record of exceeding performance metrics
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM, Workforce systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• High school diploma.

Bonus points if You Have

• Bilingual (English and Spanish).
• Higher education and contact center certifications.

What’s in it for You?

• Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental Insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Work Location: In person