Customer Service Representative Job at BCForward in Boston

Position Title: Customer Service Representative
Location: Boston, MA 02118
Shift Timing: Mon Friday 40.00 Hours Per Week
Anticipated start date: 1-2 Weeks
Duration: 12 Months contract and the possibility to be extended the contract.
Pay Rate: $27.90/hr on W2

Duties and Responsibilities:1. Maintain office operating procedures and assist in developing and coordinating implementation of new ones with the input and approval of the Executive Director.
2. Assist the Executive Director and/or Assistant Executive Director in maintenance of all Board meeting minutes schedules meetings and maintains appropriate electronic meeting/event calendars.
3. Answer routine office correspondence relative to board regulations policies and licensing laws.
4. Update and generate computerized data and correspondence. Operate Microsoft Word Access Excel Mail Merge and PowerPoint software programs proficiently.
5. Maintain files and records such as complaint correspondence electronic and telephone responses/inquiries.
6. Receive walk-in written e-mail and telephone inquiries and answer or refer them to appropriate parties for action.
7. Draft letters memoranda and reports for review by Executive Director.
8. Process license applications and maintain entries in the licensing database.
9. Responds to inquiries and provides information to various local state and federal agencies and professional organizations as needed.
10. Support Executive Director in the coordination and implementation of regulations governing certification and practice for the new Board as assigned.
11. Process applications for licensure and other required forms under the direction of the Executive Director for new Boards as assigned.