Customer Service Representative I Job at Robert Half in Memphis

We are seeking a Customer Service Representative I to become a part of our team in MEMPHIS, Tennessee. This role involves delivering high-quality customer service, processing information related to inquiries and complaints, and maintaining comprehensive records of customer interactions. The position offers a long-term contract employment opportunity.

Responsibilities:
• Engage with customers to provide information about products and services
• Address customer complaints and aim to resolve them effectively
• Facilitate merchandise exchanges, refund money, and adjust bills as necessary to resolve customer service or billing complaints
• Respond to customer inquiries and inform them of claim investigation results and planned adjustments
• Redirect unresolved customer grievances to the appropriate departments for further investigation
• Precisely document and record customer information and details of interactions
• Utilize computer applications such as data entry software in daily tasks
• Independently manage your time and tasks
• Use robust verbal and written communication skills and interpersonal skills to deliver excellent customer service.• Exceptional Customer Service skills are required.
• Proficiency in Data Entry is expected.
• Must be skilled in using Microsoft Outlook.
• Familiarity with the 'About Time' software program is necessary.
• Experience in Billing is crucial for this role.
• Knowledge and experience in Merchandising are beneficial.
• Ability to handle Claim Administration tasks.
• Ability to make necessary Adjustments in response to issues or changes.
• Capable of handling and resolving Complaints professionally.
• Excellent Interpersonal Skills are essential.
• Strong Written Communication skills are a must.
• Ability to Resolve Customer Complaints swiftly and effectively.
• Proficiency in using various Computer Programs is expected.