Medical Customer Service Representative Job at TEKsystems in Tempe

Job Description: 

We are seeking a dedicated Customer Service Representative to join our team in a call center environment. In this role, you will handle inbound calls and follow-up calls, providing exceptional customer service and support. Your responsibilities will include answering questions on prior authorization, addressing general inquiries, and handling confidential information with a high level of attention to detail. You will be measured on quality and accuracy, managing between 50-100 calls per day depending on complexity.

Key Responsibilities:

• Handle inbound and follow-up calls in a call center environment.
• Answer questions related to prior authorization, general inquiries, and confidential information.
• Provide excellent customer service with a focus on accuracy and detail.
• Enter information accurately into multiple systems and programs.
• Track information and update communication with customers.
• Maintain high standards of quality and accuracy in all interactions.

Additional Skills & Qualifications:

• Minimum of 1 year of call center experience.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to utilize multiple systems and programs efficiently.
• Strong communication skills and ability to handle confidential information.

How to Apply: 

If you meet the qualifications and are interested in this opportunity, please apply with an updated resume.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.