Inkspirenize is hiring: Customer Service Assistant in Philadelphia

Job Title: Customer Service Assistant

Location: Philadelphia, PA
Job Type: Full-Time
Reports to: Customer Service Manager

We are looking for a friendly and efficient Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service and resolving customer inquiries in a timely and professional manner. As a Customer Service Assistant, you will be the first point of contact for customers, handling their questions, concerns, and ensuring a smooth experience throughout their interaction with the company.

• Assist customers with order placement, product information, returns, and exchanges.
• Maintain a high level of product knowledge to assist customers with accurate information and recommendations.
• Manage customer complaints or feedback, ensuring prompt and effective resolution.
• Document customer interactions and feedback in the CRM system for future reference.
• Assist with maintaining inventory and restocking shelves as needed.
• Provide support to other team members and departments as required.
• Follow company policies, procedures, and guidelines to ensure compliance and quality customer service.
• Assist in gathering customer feedback to improve service standards.

• High school diploma or equivalent (additional education in customer service, business, or related field is a plus).
• Strong communication skills, both written and verbal.
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism.
• Excellent problem-solving skills and attention to detail.
• Basic computer skills and experience with CRM or point-of-sale systems.
• Ability to work independently as well as in a team.
• Friendly, approachable, and empathetic demeanor.