Customer Service Representative Job at Rising Phoenix in Baltimore

Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Service Representative role might be for you!

We are a top-rated sales and marketing agency in the Baltimore area. We take pride in representing top global brands in telecommunications and more. Our direct, personalized approach allows us to drive customer engagement for our clients and sets us apart from the competition. As we take on new ventures in the area, we are in need of a driven Customer Service Representative to go above and beyond for our customers!

What Will You Be Doing As A Customer Service Representative?

• Present our clients’ products and services directly to consumers in a confident, compelling manner to drive sales
• Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions
• Input customer information, order details, and sales contracts into our POS system
• Stay updated on the latest promotions and deals to effectively communicate them to customers during sales interactions
• Attend virtual and onsite training sessions alongside fellow Customer Service Representatives to hone in on customer service and sales techniques

We are dedicated to creating a positive and inclusive work environment for all our Customer Service Representatives. We cultivate a tight-knit team atmosphere that supports collaboration and mutual growth. Our goal is to lay a strong foundation for each Customer Service Representative, providing them with the tools and opportunities needed to thrive in their roles and advance in their careers. By fostering both personal and professional development, we ensure that every Customer Service Representative has the ability to reach their full potential. We are excited to welcome you to a team that guarantees:

• Diversity & Inclusion
• Equal Opportunity Advancement
• Training & Development
• Mentorship Programs
• Biweekly team events

What Do You Need to Apply For The Customer Service Representative Role?

• High school diploma or GED 
• Strong public speaking skills and the ability to confidently interact with customers, clients and teammates
• Solution-oriented mindset and resilience in overcoming challenges
• Exceptional time management and organizational skills
• The ability to work flexible hours including evenings and weekends as needed

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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