Customer Service Representative Job at Qualigence International in Wickliffe

CUSTOMER SERVICE with Manufacturing software

EPICOR Manufacturing software a huge plus

We are currently seeking a motivated and experienced Customer Service professional with manufacturing software to join our team in taking the leadership role in our Inside Sales/Customer Service Department.

Job Summary: The main function of this job is to provide effective customer service and support to the customer and/or prospect. A Customer Service Representative must possess computer and customer service skills;

he/she acquires product knowledge to provide problem-solving capabilities. The customer service representative will act as the liaison between the customers, outside representatives, engineering, and other

personnel within the company.

Essential Responsibilities/Tasks: (may vary with specific positions, this list is not exhaustive and may be supplemented as necessary)

Receive a high volume of telephone and email requests for price quotations, purchase orders, order changes, adjustments, cancellations, and return material authorizations.

Generate quotations on standard and custom items; quotes may range from simple verbal quotations or may involve technical documents supplied by the customer.

Write orders, and relay pertinent order information to customers, sales reps, and other internal departments.

Respond positively to customer inquiries, which are sometimes controversial or adversarial. Continuously improve practices and services.

Communicate with our customers and agents to answer technical questions.

Utilize corporate custom software for entering orders, and quotes, reviewing customer payment history, checking available credit, etc.

Provide prompt, courteous, and accurate responses to inquiries, and concerns, and troubleshoot customer problems.

Aids in resolving customer concerns and/or issues.

Cross-referencing of part numbers, serial numbers, and pricing.

Interact with other departments in the company to ensure the proper handling of customer requirements.

Develop and maintain relationships with supervisors, sales reps, customers, and co workers.

Knowledge, Skills, and Abilities:

EPICOR Manufacturing software a huge plus

This position requires excellent oral and written skills when communicating with customers, sales agents, and EMI employees. All communication must be professional, courteous, and respectful.

Ability and knowledge to accurately read and interpret US measurements.

Improves practices and services.

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work.

Minimum Qualifications, Training, and Experience:

High school diploma or GED equivalency; preferably supplemented with coursework in writing, math, or other business applications.

Minimum of 2 years of general clerical experience, preferably in a customer service position; any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the

work.

Good working knowledge of Microsoft Office software is required.

This position requires utilizing manufacturing customer/order, quoting, and database software.

Benefits:

This is a full-time, salaried position, plus benefits. Offering a comprehensive benefits program that includes medical, dental, lite insurance, 401(k), profit sharing, disability insurance, and paid time off.

Salary earnings are based on experience and skills.

401 (k)

Dental insurance

Health insurance

On-the-job training

Paid time off

1st shift

8 hour shift Monday through Friday in office

Work Location: In person