Customer Service Representative

Company Description

At Royal Nation in Addison, TX, we specialize in providing customized uniforms and fan gear for teams. All custom apparel is accessible through a branded online store operated by us, ensuring a hassle-free experience for our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative at Royal Nation in Addison, TX.. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and enhancing the overall customer experience on a daily basis.

• This individual will be assisting customers with their questions or inquiries, researching and providing information regarding policies, procedures, and benefits for members or providers, and assist with departmental projects as needed
• Answers incoming calls, demonstrating a customer-focused philosophy for all customers including, but not limited to, providers, members, potential members, state agencies and other internal and external customers
• Explains existing policies, procedures and benefits to members, providers and internal departments
• Researches, resolves and documents customer inquiries, concerns and issues
• Provides accurate information and education for all inquiries
• Conducts outgoing calls to customers for follow-up, benefit information, member and provider retention, claims, and other inquiries as needed
• Utilizes resource materials, policies and procedures, handouts, databases, training opportunities and multiple systems to help with day-to-day activity
• Provides clear and thorough documentation into our CRM tool for each call received

Qualifications

• Customer Service Representatives and Customer Support skills
• Ability to prioritize customer satisfaction
• Experience in enhancing the customer experience
• Strong communication skills
• Ability to problem solve and resolve customer issues
• Experience in managing customer relationships
• Attention to detail and organizational skills
• Previous experience in a customer service role is a plus