Customer Service Representative Job at Bela Brand Bat in Columbus

Company Description

About Us:
Bela Brand Bat is a trusted name in the sports industry, specializing in premium baseball and softball equipment. We are committed to providing top-notch products and exceptional service to athletes of all levels. Based in Columbus, OH, we are dedicated to growing our presence while maintaining a high standard of quality and customer satisfaction. Join our team and help us deliver an outstanding experience to our customers.

 

Job Description

Job Description:
We are seeking a friendly, patient, and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, assisting with inquiries, order processing, product recommendations, and resolving any issues that arise. Your goal will be to ensure our customers have an exceptional experience with Bela Brand Bat from start to finish.

Responsibilities:

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner.
• Process orders, returns, and exchanges efficiently.
• Assist customers with product recommendations and provide detailed information about products.
• Resolve complaints and issues, ensuring customer satisfaction.
• Update and maintain customer accounts and order information.
• Collaborate with other departments to ensure prompt resolution of customer issues.
• Follow up with customers to ensure their satisfaction and repeat business.

Qualifications

Skills Required:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and conflict resolution skills.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to handle high-volume calls and multitask.
• Previous customer service experience is preferred.

Additional Information

Benefits:

• Competitive salary ranging from $34,000 to $42,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for growth and career advancement.
• Friendly and supportive work environment.

If you're passionate about delivering exceptional customer service and are eager to contribute to a growing company, apply today to join Bela Brand Bat as our Customer Service Representative!