Ascent Halifax is hiring: Customer Service Representative in Charlotte

Job Position: Customer Service Representative
Salary: $35,000 - $47,000 per year
Job Type: Full-time

Job Description

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing prompt and professional assistance to meet their needs. Your excellent communication skills and customer-focused approach will help us maintain a high level of satisfaction among our valued clients.

Responsibilities

• Handle customer inquiries, requests, and complaints in a friendly and professional manner.
• Provide accurate information about our services and assist clients with various inquiries.
• Manage and resolve customer issues in a timely and effective manner.
• Collaborate with other departments to ensure seamless service for all customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Identify opportunities to improve customer satisfaction and loyalty.

Required Skills

• Strong Communication Skills: Ability to communicate effectively and professionally.
• Problem-Solving Abilities: Quickly identify issues and offer effective solutions.
• Attention to Detail: Accurate data entry and record-keeping skills.
• Empathy and Patience: Handle challenging situations with understanding and composure.
• Computer Literacy: Proficiency in Microsoft Office and customer service software.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and advancement.