Customer Service Representative Job at Echelon Supply and Service in Pasadena

Company: Echelon Supply & Service

Position: Customer Service Representative

Overview: Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, Echelon is currently seeking a competitive, team oriented and experienced Customer Service Representative (CSR) to join our business-to-business team.

Responsibilities:

• Assist the outside sales team in helping achieve monthly, quarterly, and annual sales & financial goals established by the Regional Sales Manager
• Help to service an existing customer base with questions and concerns while continuing to expand current sales orders and requests
• Drive sales of current products by creating and implementing marketing/business strategies while utilizing current market trends with both inside and outside sales teams
• Make scheduled sales calls to determine active, inactive and prospective accounts during down time
• Developing and maintaining positive relationships with all established accounts
• Use of CRM system and marketing platforms to track calls and activities performed

Qualifications:

• 3+ years of customer service experience required, and the ability to meet & exceed target goals
• BA in Business, or another related field preferred, but not required
• Experience working in the industrial or manufacturing industry preferred
• Proficiency with Microsoft Office products
• Highly organized, with the ability to work independently
• Ability to thrive in a fast-paced environment
• Ability to multi-task, and prioritize multiple projects simultaneously