Everstaff

Customer Service Specialist Job at Everstaff in Bedford Heights

Everstaff, Bedford Heights, OH, United States

Job Description

We are looking for a Senior-level Customer Service Representative for a client in Bedford Heights!

Direct Hire opportunity with room for advancement!
Shift: Monday through Friday - First shift 7:30am-4:30pm or 8am-5pm
Pay: $23-$25/hr depending on experience

Responsibilities:

Dispatch orders assigned to you within customer
Manage daily workload report: inclusive of quote follow-up, completion of work orders and issue resolution.
Quoting/change orders to customer.
Manage inbound/outbound phones.
Work order setup for invoicing.
Assist in field service issue resolution.
Provide excellent Customer reporting and Customer Communications.
Maintain Subcontractor communication and partnership.
Respond to customer emails and inquiries within 24 hours of receipt.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions

Qualifications:

3-5 years of experience in customer service (call center), security, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Qualified candidates, please submit your updated resume for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)