Customer Service Specialist Job at Incentive Services in Edina

Incentive Services is a growing, dynamic company in Edina, MN that is focused on corporate incentive and recognition solutions. Our mission is to create win-win partnerships with companies across the U.S. and to help them achieve their goals throughout the world. Please visit www.incentiveservices.com to review our approach in maximizing performance. We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Create a positive customer experience for our clients
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with Microsoft Office products