Customer Service Representative Job at Allstate/ Ketelsen Davis Agency Inc in De

Our office is quickly growing, and we need someone who we can train to fit in our office puzzle! The position offered is Full Time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

*** No prior experience is necessary but willingness to get insurance licensed in personal lines is a must.

Apply for the position today by completing the form and completing the assessment is a must!

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

• Process customer policy change requests.
• Verify phone numbers, policy information, coverages, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls.
• Look for opportunities to expand services with the customer.
• Make sure coverages are up to agency standards and are explained to customers.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Work with customers on billing questions, rate changes and policy challenges.

• Possess an upbeat, positive and enthusiastic attitude.
• Very Dependable and Trustworthy
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Has desire to problem solve and possess a "Thinks Outside the Box" mentality.
• Strong attention to detail.
• Coachable and Team Player
• Has property and casualty license or willing to obtain to be hired.