PHL Acquisitions
PHL Acquisitions is hiring: Customer Service Representative in Philadelphia
PHL Acquisitions, Philadelphia, PA, United States
Job Description
Job Description
Description
As a Customer Service Representative, you will be the main point of contact for our clients, providing exceptional support and assistance. You will handle client inquiries, offer guidance, and ensure a positive experience. This role requires effective communication and problem-solving skills to address customer needs efficiently.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
As a Customer Service Representative, you will be the main point of contact for our clients, providing exceptional support and assistance. You will handle client inquiries, offer guidance, and ensure a positive experience. This role requires effective communication and problem-solving skills to address customer needs efficiently.
Key Responsibilities
- Provide top-notch customer support via phone and email.
- Address and resolve client inquiries and concerns professionally.
- Maintain accurate records of customer interactions.
- Collaborate with internal teams to improve service quality.
- Proactively follow up with clients to ensure satisfaction.
- Assist clients with account-related information and updates.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Customer-focused attitude with a passion for helping others.
Benefits
- Competitive salary ($35,000 - $47,000 per year).
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- Collaborative and supportive team environment.