Customer Service Representative Job at Edison Electric, Inc. in Minneapolis

Are you friendly, outgoing, and motivated to help others? Do you enjoy solving problems and contributing to efficient office operations? If so, consider joining Edison Electric, Inc. as our new full-time Customer Service Representative! Our Minneapolis, MN office needs a communicative and detail-oriented person to help elevate our client experience.

Not only does this administrative position earn $23.00 - $28.00/hour, but you also receive fantastic benefits like:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with company match
• Short- and long-term disability
• Bonus structure
• Company parties
• Company vehicle
• Education assistance
• Growth opportunities
• Life insurance
• Mentor/apprentice program
• Uniforms

We also uphold a positive work environment, empowering all employees to do their best every day. Help maintain our reputation for excellence by becoming our new Customer Service Representative!

QUALIFICATIONS

• Excellent phone communication and listening skills
• Administrative skills, organizational abilities, and strong time management skills
• Presentation skills
• Customer service mindset and ability to interact with different kinds of people

Experience with a CRM like ServiceTitan would be preferred but isn't required for the right person.

A DAY IN THE LIFE

Normal working hours are from 7:00 am - 4:00 pm, Monday - Friday.

With an upbeat and friendly attitude, our Customer Service Representative assists clients and supports field technicians from our office. Every day, you speak with clients by answering inbound phone calls, making outgoing ones, and responding to website service requests. You answer questions, learn about the client's electrical needs, and document what they're looking for. Attentively, you dispatch electricians and maintain open communication throughout the workday to track progress and send them on more jobs. You address concerns or issues as needed, taking pride in being a crucial part of our office's success and our customers' satisfaction!

ABOUT US

Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!

ARE YOU READY TO JOIN US?

If you enjoy speaking with people over the phone and are eager to develop your administrative skills, don't hesitate. Reach out today using our short initial application!

Must have the ability to pass a background check and drug screening test.