Customer Service Job at Team Horner in Saint Petersburg

Customer Support Representative

COMPANY: AquaCal AutoPilot Inc.

REPORTS TO: Customer Service Supervisor

FLSA: Non-Exempt

HOURS: Full-time

Position Summary

AquaCal AutoPilot, Inc. is looking for a motivated Customer Support Representative to join our diverse team in our NEW state of the art facility. This position is Monday through Friday, 8:00am to 5:00pm. There is no nights or weekends required! Come join our team where we always work together, grow together, win together!

Key Responsibilities:

• Answer incoming phone calls
• Basic trouble shooting
• Entering service calls
• Database entry
• Follow up calls
• Other duties as assigned

Other Requirements:

• High School Diploma or equivalent
• 2+ years call center experience in phone queues
• Positive, enthusiastic and flexible attitude
• Cooperation with others in team environment
• Effective communicator
• Familiarity with Microsoft Office (Outlook, Teams, Word, Excel, etc…)
• Experience with technology-based support (Preferred)
• Swimming pool industry knowledge (Preferred)

Compensation & Benefits

• Participation in the Team Horner Employee Stock Ownership Plan
• Tuition reimbursement
• Ongoing industry training
• Yearly performance and long service awards and events
• Paid time off: Holiday, Vacation and Personal
• Health, dental and vision insurance offered
• Short/Long term disability insurance offered
• 401K and Roth offered
• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
• State of the art facility with an on-site gym
• Customized hands-on training
• Tenure teammates and growth opportunities
• Positive and friendly work environment
• Merchandise discounts

…and so much more!

#INDFJ