Customer Service/Service Writer Job at Best Equipment Company in North Royalton

Position Summary: 

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail.  The work performed by the Service Writer is inherently supportive, involving interactions with customers in a professional and caring manner, with a primary emphasis on completing tasks pleasantly and accurately while assisting others.

Position Duties and Responsibilities: 

• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Prepare service repair orders for billing purposes
• Maintains service schedules
• Fields internal and external customer inquiries to the Service Department
• Maintains the service library with current information (files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Maintains Service Department filing and records
• May support other Best Equipment operations
• Organize, maintain and facilitate monthly shop safety meetings

Required Qualifications & Experience: 

• General understanding of mechanical/technical terms is preferred
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Basic knowledge of accounting practices
• Knowledge of office procedures

The successful candidate is responsible for complying with Best Equipment’s employee handbook, including any related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. 

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.