Branch Operations Manager-San Jose, CA

Job Summary : Under branch manager direction, manage the overall operational efficiency of the branch office. Direct day-to-day operational functions, ensuring compliance with firm and regulatory policies and procedures. Use extensive knowledge and skills obtained through education and experience to identify, research, analyze, and resolve complex issues. Essential Duties and Responsibilities : Perform back-up for all operational functions as required by workloads and absences. Work directly with home office personnel to coordinate branch-home office workflow. Complete self-audit of branch procedures. Assist Branch Manager with confidential matters and compliance visits and replies. Assist Branch Manager with controlling expenses and operating at peak efficiencies. Oversee ordering of supplies, purchase orders, and postage usage. Maintain accounting of branch petty cash. Review branch invoices and operating statements. Research and resolve complex problems relating to client accounts and inquiries. Assist Branch Manager in disseminating information at regular branch meetings. Coordinate rent, facility, office maintenance, and cleaning/security issues. Recruit, select, orient, train, and supervise branch operations associates. In conjunction with the Branch Manager, conduct ongoing performance management, scheduled performance appraisals, and salary reviews of operations associates, and maintain branch associate files. Review daily work of operations associates. Evaluate workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow. Ensure daily staffing levels and cross-training are adequate. Coordinate registrations, continuing education, licensing, etc. of branch personnel. Perform other duties and responsibilities as assigned. May perform some Branch Manager duties. Qualifications : Comprehensive understanding of company policies and procedures and industry rules and regulations. Investment concepts, practices, and procedures used in the securities industry. Financial markets and products. Human resource management principles and practices. Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude. Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment. Employ good analytical skills to be able to research account information and resolve problems. Establish and communicate clear directions and priorities. Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff, and home office personnel. Establish and maintain a respected position of leadership to influence, motivate, and persuade others to achieve desired outcomes. Effectively organize, manage, track, and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Work independently, under minimal supervision. Educational/Previous Experience Requirements : Bachelor’s degree (B.A.) from a four-year college or university in a related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience. ~or~ An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications : SIE required provided that an exemption or grandfathering cannot be applied. Series 7, 9 & 10 required. Series 63, 65 and/or 66 as required by state. Ability to obtain additional securities and advisory state registrations if required by state.

#J-18808-Ljbffr