Blackwomenintech
Service Desk Project Manager
Blackwomenintech, Bethesda, Maryland, us, 20811
**This position is contingent on contract award**
We are Skyward.
We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative. We need a Service Desk Project Manager.
Are you a pro at keeping IT running smoothly while managing all the moving parts? A master at juggling priorities, solving tech issues, and keeping customers happy? Apply now and help us deliver top-notch support with a smile.
What you'll do:
Be on a team supporting the Centers for Medicare and Medicaid Services (CMS) with help desk and customer support services. Provide technical, administrative, and operational management to assigned projects or task(s). Participate in the development of technical project plans, reports, schedules, and administrative reporting. Demonstrate independent judgment while maintaining core relationships in a multi-contractor, government environment. Draft, publish, and maintain Standard Operating Procedures (SOPs) that describe the support process. Identify, monitor, document, and close out risk and problem management. Attend customer meetings and serve as client liaison. Coordinate development of project deliverables. Ensure quality assurance of project deliverables. What we'd like you to have:
Bachelor's degree and at least 2 years of experience planning and executing projects. Experience managing federal IT projects that includes professional support services. Agile certification (i.e., PMI-ACP, Certified Scrum Master, Certified Product Owner). Experience with one or more agile methodologies, including Scrum, Lean, or SAFe. ITSM related certification (i.e., HDI Support Center Manager, ITIL v4). Collaborative spirit with client relationship management skills. Experience with ServiceNow or equivalent ITSM ticketing solution. Experience managing tiered IT support teams. Experience managing call centers including ACD systems. Experience writing and maintaining SOPs and knowledge base documentation. Experience creating status reports for government leadership. What would blow us away:
Your entire experience has been supporting government agencies. You understand the Federal Acquisition Regulation (FAR).
Even if you don't meet 100% of the qualifications, we encourage you to apply.
What we offer you:
Medical, dental, vision insurance (fully paid for employees) 15 days of paid leave 7 days of sick leave 2 days bereavement leave 11 paid Federal holidays Up to 40 hours for jury duty 401K with 4% employer contribution Up to 4 weeks of paid paternity and maternity leave Company provided laptop $5,000 per year for professional development $600 per year for technical supplies and equipment $2,000 referral bonus Life and disability insurance HSA and FSA Legal Shield and ID Shield Voluntary Benefits Opportunity to work in a collaborative, motivated team.
Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor. Offers of employment with Skyward are contingent upon acceptable results of a background investigation. #J-18808-Ljbffr
We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative. We need a Service Desk Project Manager.
Are you a pro at keeping IT running smoothly while managing all the moving parts? A master at juggling priorities, solving tech issues, and keeping customers happy? Apply now and help us deliver top-notch support with a smile.
What you'll do:
Be on a team supporting the Centers for Medicare and Medicaid Services (CMS) with help desk and customer support services. Provide technical, administrative, and operational management to assigned projects or task(s). Participate in the development of technical project plans, reports, schedules, and administrative reporting. Demonstrate independent judgment while maintaining core relationships in a multi-contractor, government environment. Draft, publish, and maintain Standard Operating Procedures (SOPs) that describe the support process. Identify, monitor, document, and close out risk and problem management. Attend customer meetings and serve as client liaison. Coordinate development of project deliverables. Ensure quality assurance of project deliverables. What we'd like you to have:
Bachelor's degree and at least 2 years of experience planning and executing projects. Experience managing federal IT projects that includes professional support services. Agile certification (i.e., PMI-ACP, Certified Scrum Master, Certified Product Owner). Experience with one or more agile methodologies, including Scrum, Lean, or SAFe. ITSM related certification (i.e., HDI Support Center Manager, ITIL v4). Collaborative spirit with client relationship management skills. Experience with ServiceNow or equivalent ITSM ticketing solution. Experience managing tiered IT support teams. Experience managing call centers including ACD systems. Experience writing and maintaining SOPs and knowledge base documentation. Experience creating status reports for government leadership. What would blow us away:
Your entire experience has been supporting government agencies. You understand the Federal Acquisition Regulation (FAR).
Even if you don't meet 100% of the qualifications, we encourage you to apply.
What we offer you:
Medical, dental, vision insurance (fully paid for employees) 15 days of paid leave 7 days of sick leave 2 days bereavement leave 11 paid Federal holidays Up to 40 hours for jury duty 401K with 4% employer contribution Up to 4 weeks of paid paternity and maternity leave Company provided laptop $5,000 per year for professional development $600 per year for technical supplies and equipment $2,000 referral bonus Life and disability insurance HSA and FSA Legal Shield and ID Shield Voluntary Benefits Opportunity to work in a collaborative, motivated team.
Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor. Offers of employment with Skyward are contingent upon acceptable results of a background investigation. #J-18808-Ljbffr