Senior Manager, Service Management

Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. The Business Technology Team This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to "Accelerate Okta's Scale and Growth". The Senior Manager, Service Management Opportunity Do you love the intersection of technology and employee experience? Are you looking for a role where you can have an impact across a company through technical leadership, strong business partnership, & the ability to bring strategy to life? Come join our Business Technology Team to deliver ServiceNow-based capabilities that power the many aspects of our employee experience! The Senior Manager for Service Management is the product owner for the ServiceNow platform, which is used by teams in Business Technology, Security, and HR. This role reports to the Senior Director of Global Support and will manage a team in the US and India. What you'll be doing Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement. Recruit, develop, mentor and manage a high performing team of ServiceNow developers. Manage demand intake for the team: planning, forecasting and managing team tasks and projects using Agile methodologies. Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects. Stay up to date with ServiceNow platform upgrades, new features, and best practices to continually evolve the platform's capabilities. Build and maintain strong relationships with business partners across Okta who depend on the ServiceNow platform for current and future capabilities. Regularly communicate progress, challenges, and opportunities to key stakeholders, ensuring transparency and alignment. What you'll bring to the role 8+ years of proven experience as an IT manager leading a development team with a track record of continued growth and responsibilities. ServiceNow (or equivalent ITSM tool) platform experience - including good working understanding of the ITSM, HR, and Security modules. Vendor management and SaaS software experience. Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company's actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It's our expectation that our managers and leaders embody these core competencies: Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Develops Talent: Developing people to meet both their career goals and the organization's goals. Drives Results: Consistently achieving results, even under tough circumstances. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. #LI-RA1 #LI-Hybrid Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $174,000 — $262,000 USD What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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