Sev1Tech LLC
ITSM Business Analyst - Mid
Sev1Tech LLC, Washington, District of Columbia, us, 20022
Overview/ Job Responsibilities
Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.Responsibilities include but are not limited to:Play a role in the stand-up and development of a NOSC PMOReview of current program operations and identification of improvement opportunitiesAlign services and processes to ITIL v4 and the NIST Cyber Security FrameworkSupport development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation PlanCollect and analyze requirements for an ITSM system to track service delivery performanceSupport establishment of a Continuous Service Improvement Program (CSIP)Develop SOPs that integrate cybersecurity and network management proceduresRecommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructurePerform requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceDevelop an SOP for responding to customer and contractor data callsOther duties as assignedMinimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeFour (4 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowAbility to work effectively with customers as well as contractor operations and engineering staffExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh level understanding of networking and cyber securityProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersClearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferredDesired Qualifications
Previous DHS experiencePMO experienceITIL V4 certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
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Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security’s network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.Responsibilities include but are not limited to:Play a role in the stand-up and development of a NOSC PMOReview of current program operations and identification of improvement opportunitiesAlign services and processes to ITIL v4 and the NIST Cyber Security FrameworkSupport development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation PlanCollect and analyze requirements for an ITSM system to track service delivery performanceSupport establishment of a Continuous Service Improvement Program (CSIP)Develop SOPs that integrate cybersecurity and network management proceduresRecommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructurePerform requirements analysis and design for a comprehensive Knowledge Management repositorySupport development of Knowledge Management repository governance, usage, and maintenanceDevelop an SOP for responding to customer and contractor data callsOther duties as assignedMinimum Qualifications
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can be considered in lieu of a degreeFour (4 plus) years in the federal IT services contracting industryExperience on an IT infrastructure operations and engineering contractExperience assessing business and technical operations processes and proceduresExperience identifying areas for improvements and supporting their implementationKnowledge of ITSM and ITILExperience with an ITSM tool – e.g., ServiceNowAbility to work effectively with customers as well as contractor operations and engineering staffExperience performing requirements analysisExperience creating, revising, updating, and maintaining documentation such as SOPsHigh level understanding of networking and cyber securityProficiency with Microsoft products such as Excel, PowerPoint, Word, and VisioAbility to communicate clearly and effectively with customersClearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferredDesired Qualifications
Previous DHS experiencePMO experienceITIL V4 certificationServiceNow CertificationPrevious Network Operations Center (NOC) or IT Operations experienceSecret or Top Secret Security Clearance
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