Program Manager, Change Management

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This position is a key role as part of the Change & Program Management services provided to our Client. The successful Program Manager candidate will manage the governance, oversight, and execution of assigned cross-functional projects and initiatives as part of a larger strategic program. The position reports to the Director, Change & Program Management, but interfaces regularly with internal and Client stakeholders across regions and account service lines. This role requires strong organizational, process and project management skills to ensure successful program delivery within defined timelines. This role also involves key communication and change management responsibilities. Strong verbal and written communication skills, coupled with a keen eye for detail, will be vital in supporting the success of our programs and services, helping to deliver core messages to various audiences. The candidate will work directly with managers and key stakeholders to gather requirements, provide status updates, and build relationships. The successful candidate(s) will be responsible for: Overseeing and managing various projects and initiatives from initiation to completion as part of a larger program effort. Successful program delivery within defined timelines and budgets. The implementation of quality communications and change management best practices. Oversight of, and point of escalation for, key internal and Client stakeholders. Meeting or exceeding Account / Client KPI’s. Key Responsibilities: Program Management: Help develop and manage cross-functional program plans, including timelines, budgets, and resources. Facilitate with key stakeholders to ensure program and communication requirements are met. Oversee the program lifecycle from initiation to completion, ensuring adherence to timelines and budgets by program team members and deliverables are in compliance with established practices, processes and templates. Monitor and report program progress, highlighting any issues or risks, and recommending mitigation plans by working with program team members. Facilitate program meetings, capturing key discussion points and actions, to keep stakeholders informed and maintain program momentum. Ensure program scope changes are properly documented for leadership approval. Act as a liaison between different business units to facilitate effective program communications and information sharing. Communication and Stakeholder Management: Collaborate with stakeholders to define program requirements and objectives. Regularly communicate project updates, milestones, and risks to stakeholders at various levels. Provide regular progress reports to clients and other relevant parties. Foster positive relationships with stakeholders, ensuring their expectations are managed and met. Manage client requests and change orders, aligning them with program objectives and constraints. Support the development and implementation of strategic communication plans to effectively engage internal and external stakeholders. Draft and edit a wide range of written materials, including account and client communications, presentations, and other program collateral. Assist in organizing and coordinating program and change management events, including town halls, presentations, and training sessions. Qualifications and Requirements: Bachelor's degree in construction management, project management, or a related field. 5-8 years of relevant program or change management experience. Excellent organizational and time management skills, with the ability to manage multiple projects, tasks, and priorities simultaneously. Excellent written and verbal communication skills, with strong attention to detail and the ability to convey complex information in a clear and concise manner. Problem-solving and decision-making capabilities to address project issues and unplanned events. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience. Ability to work independently and proactively, while also being a team player. Location: On-site – Charlotte, NC, Cincinnati, OH, Plainfield, IN, Raleigh, NC, St. Petersburg, FL. If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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here . This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at

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